Support Technician II - College Tech/Computing - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 8/19/2015.

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Utah Valley University

Orem, Utah


United States
(JPP21315)

Categories

Detailed Job Description

Under the direction of the Area IT Director – College of Technology & Computing, supports IT systems for faculty, staff, and student users. Repairs IT systems, including desktop and laptop computers. Installs and maintains basic hardware and software. Documents and maintains technical procedures and responds to user requests and service calls.

Minimum Qualifications

Graduation from a standard senior high school or the equivalent and two years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Preferred Qualifications

This position is a career ladder position. Incumbent will be placed at one of the following levels depending on qualifications.

Career Ladder Level I qualifications –
Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the Summary of Duties totaling one year, six months of which must be directly related to the Summary of Duties of the position.

Career Ladder Level II qualifications –
Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the Summary of Duties totaling two years, one year of which must be directly related to the Summary of Duties of the position.

Career Ladder Level III qualifications –
required to have three years of experience, including eighteen months related to the Summary of Duties and current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the Summary of Duties to qualify for Support Technician III level.

Knowledge

Knowledge of Windows and Mac operating systems.

Knowledge of various computer applications including word processing, spreadsheets, databases, PowerPoint, Internet tools, diagnostic tools, and email systems.

Knowledge of TCP/IP and application network protocols, operating system configuration, and anti-virus software.

Skills

Demonstrated skills and experience working in a customer service, team-oriented, collaborative environment.

Demonstrated skills communicating to customers in a user-friendly manner.

Strong interpersonal, verbal, and written communication skills.

Experience troubleshooting hardware and software problems and researching technical issues.

Experience installing, troubleshooting and updating Windows and Mac operating systems.

Experience installing, troubleshooting and updating and a wide variety of application software.

Abilities

Must be able to lift 30 pounds.

Must be able to learn quickly.

Must be highly self-motivated.

Pay Range

$10.54 to $16.26 per hour DOE

Special Instructions to Applicants

Under “Reference’s Letter” Please list a minimum of three contacts. References may be contacted at some point during the screening and selection process.

Keyword Phrases

  • Dean
  • Support Technician II - College Tech/Computing
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Computer Support and Training
  • Other IT
logo
Employment Type:Administrative Staff
Degree Required: High School
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter
References