The Student Service Coordinator provides professional support for the faculty of the school and maintains accurate student records. Assist advisors with registration, and primarily deals with student issues and records. To work collaboratively with the offices of Registrar, Student Accounts, and Financial Aid.
Assign advisors and advising times for new students and transfer students working with Chairs.
Prepare academic evaluations for use during advising and as a check for graduation requirements.
Maintain all updates/changes for the upcoming Catalog revisions.
Maintain database for Internships
Check course equivalents in appropriate databases.
Obtain prior approval for students for off-campus study using Program Update Request.
Maintain current student information. Send notification to students and faculty.
Track and record internship database and directed studies.
Compile master list from each of the faculty schedules, and syllabi each semester.
Prepare and process student evaluation for faculty members each semester.
Run reports, provide and update the list of majors, registration and advisees to faculty advisors in the School of Business.
Resolve routine problems between students and faculty.
Obtain course transfer credit approvals, resolve questions and problems with advisors, Records office and students.
Correspond with students, and instructors regarding students with “incomplete” status. Remind instructors the grades must be updated accordingly.
Use Datatel to pre-register and register students for classes requested by the advisor, and process add drops, and withdrawals.
Maintain declaration/change of major/minor, residency status/attendance center, class standing, and advisor changes for students.
Process graduation applications.
Answer the phone and direct incoming calls or inquiries.
Maintain copier and call for service when there is a problem.
Provide Administrative support and performs other duties as assigned by the Chairs, Dean, Associate Dean, and/or the Executive Coordinator to the Dean School of Business.
Must demonstrate excellent interpersonal, written and verbal communication skills.
Strong organizational and time management skills.
The ability to work independently with little supervision.
Ability to prioritize work and handle multiple tasks.
Must be self-motivated and demonstrate the ability to maintain confidentiality of information.
Demonstrated computer literacy to include usage of Microsoft Excel and Word and knowledge of Internet resources.
High School diploma or equivalent
Minimum of 2 years experience, preferably in higher education.
Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
AA in business from a regionally accredited institution preferred.