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Primary duty includes assessing functional and applied technology training needs; developing and presenting training programs in a variety of delivery methods including employee self-directed learning formats; evaluating the effectiveness of training through the use of participant evaluations and supervisor interviews; preparing and presenting classroom instruction and scheduling dates and locations for classes.
Typical Essential Duties
Primarily responsible for the development and delivery of various software application and process training courses/seminars/workshops/and other learning formats for internal audiences;
Work collaboratively with Support Team, Development Team, and Subject Matter Experts (SMEs) to analyze, design, develop, implement, and evaluate creative training solutions that are consistent with sound instructional design and adult learning principles;
Interact with team members, developers, instructors, SMEs, and other field personnel to create, modify, and enhance various courses, workshops, seminars, and online training;
Apply Instructional Design standards in new and creative ways when creating training solutions;
Apply business analyst skills to determine customer needs and produce products to meet those needs;
Demonstrate ability to learn new products and mold their capabilities to employee needs;
Develop a wide variety of learning materials such as CD ROMS, workbooks, manuals, user guides, job aides, case studies, demonstrations, simulations and, online help;
Develop course evaluation materials;
Designs, develops, and implements college application training for new college hires on PeopleSoft, SharePoint, Office products, etc... (Based on the job's needs);
Other duties may include participating in the selection of contractual and in-house trainers, coordinating their presentations, and monitoring their performance.
Bachelor's degree in instructional technology, curriculum planning, computer technology, information systems or in a related field to assigned area.
Four (4) years experience in computer support and/or applied technical support training. Expertise using software that facilitates the design of instruction. Experience in a collaborative development environment. Experience using e-learning or distance learning technology solutions to design and develop on-line training solutions. Experience with HTML, XML, object oriented software development methodologies preferred.
* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.
Incumbents coordinate and implement the maintenance, use and enhancement of software or hardware systems critical to the operation of the College. Responsibilities may include analyzing system capabilities and implementing process and procedure changes to better utilize software or hardware; coordinating with software vendors regarding software support and system enhancements; coordinating projects involving the implementation of new software or hardware, or system changes; and training end users.
These duties are a representative sample; position assignments may vary.
1.Manages multiple systems, applications, and/or functions and related projects which include estimating project costs, identifying system risks and needs, and performing related duties.
2.Researches information technology problems and discovers sources of errors; analyzes systems capabilities and implements necessary operational changes; participates in the development and/or review of equipment and/or service specifications.
3.Confers with users to determine needs and implement best practice solutions. Provides end-user support and troubleshooting of software problems and issues.
4.Designs, writes, and implements interfaces, applications, reports, and web pages; identifies and interprets technical information to develop data solutions.
5.Coordinates projects with internal and external parties as necessary.
6.Performs other duties of a similar nature or level.
Knowledge, Skills, and Physical Requirements
Systems analysis and design principles;
HTML and XML;
e-learning technology solutions
Object oriented software development methodologies;
Project management principles;
Applicable programming languages;
Process improvement principles;
Web site development methods, principles, and practices;
Customer service principles;
Computers and related software applications.
Installing, configuring and troubleshooting technological platforms, databases, and systems;
Utilizing and managing systems;
Establishing and following procedural and technical standards;
Monitoring and assessing web sites;
Training end-users on applications and systems;
Communicating technical information to a non-technical audience;
Designing, developing and implementing applications;
Interpreting customer requirements and translating into system specifications;
Using a computer and related software applications;
Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.
Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
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