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User Services provides a central source of support for all Saint Leo University customers and users of information technology resources. User Services is staffed by Technology Support Specialists who provide the first line of technical assistance to our customers. The Technology Support Specialist requires a strong knowledge of incident management software and process related to intake, escalation, documentation, and closure of incidents.
Additional responsibilities include, but are not limited to, answering support calls, analyzing, troubleshooting and programming computers and systems for University users, providing network, PC, printer, and related technologies support.
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