Detailed Job Description
Job ID: 1562 - SATSS - FT
Performs intermediate to complex administrative and clerical tasks related to monitoring the operations of a Library division.
This position supervises student employees at the King Library Circulation Desk and directly provides a variety of services to users. This position may also troubleshoot problems related to circulation, reserves, and digital equipment circulated to patrons. Because this is a third shift position, this staff member will have broad, general responsibility for King Library, responding to safety and security issues that may arise throughout the building. The hours for this position are: Wednesday - Saturday 10:00 pm-8:30 am and will vary depending on library hours, academic terms, and special circumstances.
- Monitors operations of unit; ensures smooth work flow; enforces policies and procedures; ensures work product meets professional standards.
- Serves as informational resource to students, faculty and students; investigates and resolves problems or difficulties related to area of expertise.
- Provides research assistance to students, faculty and other researchers seeking materials
- Oversees student employees by training, assigning tasks and monitoring performance to ensure deadlines and applicable standards are met.
- Prepares various statistical reports
- Supervises 1-3 student employees at a time on duty at the circulation desk, ensuring a high quality of customer service and monitoring for possible inaccuracies or errors in procedure.
- Responds to a wide variety of general inquiries from the public, applying a broad knowledge of library operations and services.
- Directly assists patrons in the provision of a wide range of circulation services (e.g.: check out/check in of books and digital equipment, collection of library fine payments, and sale of miscellaneous items; interprets, explains, and enforces library regulations). Responds tactfully to difficult or dissatisfied customers.
- Adds patron records, edits patron records and edits materials records in the integrated library system database. Troubleshoots issues with equipment housed in or checked out by the Libraries, including laptops, tablets, cameras, photocopiers, printers, and value transfer stations.
- Has full responsibility for safety and security issues relating to the facility, collections, and equipment, and to library users and staff. Responds to problems that could extend to emergency situations (e.g., acts of vandalism, disorderly patrons, weather emergencies, water damage that threatens the collection, fire alarms).
- Manages items on the hold shelves, troubleshooting discrepancies and problems with items requested by patrons. Reconciles contents of the hold shelves with records in the Libraries’ integrated library systems (ILS). Identifies problems with missing materials or inaccurate information in the ILS. Resolves problems via maintenance of records in the Libraries’ ILS or by working with counterparts at other institutions.
- Coordinates personnel and assigns tasks in support of Distance Education, E- Learning and Document Delivery: e.g. interacting with branch library staff and university personnel, gathering, photocopying, digitizing, processing materials, adding data into library software (ILLiad, Ares, integrated library system). Troubleshoots a variety of problems arising during retrieval, digitization and uploading of material.
- Works as needed with other King library service points, including the Center for Information Management. Responsibilities may include: 3-D printing, video production, 2 electronic instruction rooms and troubleshooting study room technology.
- During summer months, due to vacations, illness and vacancies in positions may staff other library locations, and supervise student workers.
- Trains or assists in training of student employees.
- Other duties as assigned.
Requires twelve to eighteen months of coursework or training beyond high school and two years of related experience, or an equivalent combination of education and experience.
Experience with integrated library systems and supervision of student employees. Excellent customer service skills. Experience in successfully operating autonomously, without the presence of a direct supervisor.
Comfort using and troubleshooting technology. Ability to work in a collegial manner with fellow circulation supervisors. Ability to multi-task and apply good judgment in a sometimes hectic environment is critical.
Special Instructions to Applicant
Department requests Cover Letter, Resume and References
Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.