Detailed Job Description
Founded in 1863, Saint Mary's is a residential campus nestled 20 miles east of San Francisco in the picturesque Moraga Valley. Based in the Catholic, Lasallian and Liberal Arts traditions, Saint Mary's currently enrolls more than 4,000 students from diverse backgrounds in undergraduate and graduate programs. The De La Salle Christian Brothers, the largest teaching order of the Roman Catholic Church, guide the spiritual and academic character of the College.
As a comprehensive and independent institution, Saint Mary’s offers undergraduate and graduate programs integrating liberal and professional education. Saint Mary’s reputation for excellence, innovation and responsiveness in education stems from its vibrant heritage as a Catholic, Lasallian and Liberal Arts institution. An outstanding, committed faculty and staff that value shared inquiry, integrative learning and student interaction bring these traditions to life in the 21st century. The College is committed to the educational benefits of diversity.
Systems Administrator position to administer system and services in the Infrastucture Services Group; Provides direct and indirect System Administration support to Infrastructure and department-specific systems and services including Saas; Investigates and recommends Server and Software Infrastructure enhancements in coordination with Infastructure Management; Works in conjunction with members of the Network Infrastructure team; Reports to Manager of Systems Services and/or Director of Infrastructure.
1. DAY-TO-DAY: The Systems Administrator will be responsible for the day-to-day management and operations of Infrastructure servers, services and equipment to provide Core and Non-core Infrastructure services to the Campus (Faculty, Staff, Students) for Business and Educational continuity. The Systems Administrator will be part of the Infrastructure Group which oversees both hardware and software maintenance, updates, licensing, replacement cycles, power management, repair and/or replacement, and installations. Services include but are not limited to: Email, Authentication, VM server builds and maintenance, digital file storage, backups and restores, monitoring, specialized software or SaaS (per department), server and domain management (DNS and IP), DHCP, off-site or cloud-managed applications, intra-web servers, and support with external service vendors.The Systems Administrator will also coordinate with the Manager of the Service Desk, and the Manager of Technical Services (Workstation) to provide Tier 3 service and support.
2. UPTIME: The Systems Administrator will have the responsibility to deliver 99.9% uptime, stability, and reliability of Infrastructure services (non-network), including but not limited to: email, account, server topology (DNS), authentication, digital file storage, backup/restore, full DR (Disaster Recovery) and BC (Business Continuity) for the College and Community. This will be accomplished through server/service redundancy and HA servers/services, including clustered and "virtual" services. The Systems Administrator will provide Tier 3 Support for the Service Desk and Workstation Group, and will manage indivudual projects as directed by the Director of Infrastructure. The Systems Administrator will provide cross-training and systems information for team members as needed to provide reliability and personnel/knowledge redundancy with the goal of team-wide knowledge for complete systems support redundancy.
3. IMPROVEMENT/REPLACEMENT. The Systems Administrator will be responsible for pro-active monitoring and maintenance of server improvement and replacement cycles, including physical hardware and software/firmware updates, with the goal to keep the college System Infrastructure assets from becoming unsupportable due to EOL or other vendor-related requirements. The Systems Administrator will use in-place Change Control Management for initiating change and follow-through to completion, and help to develop technical standards for the college's technology and ITS support models. The System Administrator will help to plan and enact downtimes for server maintenance and upgrades.
4. NEW TECHNOLOGIES & VENDORS: The System Administrator will work with the Infrastructure team to investigate, research, and make recommendations to the Manager of System Services and/or Director of Infrastructure for Server Infrastructure improvements, architecture, and long-range planning, including new software, SaaS, applications, and technologies with the goal of responding to the college's needs and requests. The System Administrator will coordinate with the Manager of System Services for interfacing with Vendors and VARs as needed. The System Administrator must have comprehensive oral and verbal skills to provide comprehensive information to the Infrastructure team.
5. ADMINISTRATION: The Systems Administrator will be the primary Point-of-Contact to various departments as needed for infrastructure services and SaaS implementations, and will be responsible for communicating changes and training to a secondary Point-of-Contact as determined for each service by the Manager of System Services and/or the Director of Infrastructure.
6. Other Duties As Assigned.
Experience and Qualifications:
Required: Bachelor's Degree or equivalent work experience
Experience: 3-4 years as a System Administrator in a production environment or Higher Education institution preferred
Skills/Abilities: Working knowledge of of the following Operating Systems: MS Windows, UNIX (Solaris), Linux (various); Working knowledge of: LDAP, DNS, RADIUS, MS AD, SaaS (general), Apache and Tomcat, VMWare, Zenworks, Novell, NetBackup, RAID storage array implementations, system/server and hardware troubleshooting. Experience with Dell servers, Nagios, MRTG, Perl/BASH scripting and Oracle Xen a plus.
Other Requirements: Weekend and after-hours downtimes and 24/7 support.
Depends on Qualifications
Application Instructions: Please apply on-line at http://jobs.stmarys-ca.edu. Include a cover letter that specifically addresses how you meet the qualifications and are prepared to support the mission of the College. A complete application includes: A letter of interest and how you are prepared to support the Mission of the College A resume and an on-line application The name and contact information for three (3) professional references. Candidates who submit names of references should expect that references will be contacted, in confidence, by the College and that credentials will be confirmed prior to hire. Candidates who become finalists will be expected to sign a consent authorizing a broader inquiry. Saint Mary's is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.