Talent Development Specialist - Saint Leo University in Tampa Florida

Unfortunately, this job is expired as of 9/1/2015.

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Saint Leo University

Tampa, Florida


United States
(STA950)

Categories

Detailed Job Description



Department:

Financial Aid

Under the general direction of the Director of Financial Aid Support, the Talent Development Specialist has responsibility for ensuring a high quality prospective and current student experience with Saint Leo University.

Basic Function:

  • Conduct quality reviews of Financial Aid Liaisons interactions to ensure service goals and quality standards are met. Provide feedback on strengths and areas of opportunity.
  • Review inbound and outbound calls and correspondence by observing performance, techniques and application of procedures.
  • Coordinate with the management team to ensure reviews are performed on schedule.
  • Summarize findings, offer recommendations, and communicate with managers on performance assessments
  • Provide feedback on uniform application of guidelines and procedures.
  • Provide critical data needed for generation of monthly reports reflecting performance of team.
  • Identify both positive and negative performance trends.
  • Provide recommendations on departmental policies and procedures to enhance service productivity.
  • Demonstrate integrity, ethical behavior in working with confidential information.
  • Interpret, apply and comply with university as well as federal, state and institutional regulations governing student financial aid; maintain current working knowledge of guidelines/regulations related to financial aid.
  • Participate in all meetings and events as assigned.

Required Education/Experience/Skills:

  • Ability to manage time effectively, handle multiple projects, prioritize work and strong organizational skills.
  • Detail oriented so as to complete work assignments accurately and on time.
  • Demonstrated success working with students or customers in a service-oriented environment.
  • Strong oral, interpersonal and written communication skills.

Minimum Qualifications:

  • Bachelor’s degree from a regionally accredited institution
  • Demonstrated success working with students or customers in a service-oriented environment.

Preferred Qualifications:

  • Experience with Saint Leo University preferred.

  • A minimum of two years of professional experience in a quality assurance or contact center management role desired.

Keyword Phrases

  • Financial Aid
  • Talent Development Specialist
  • innovative Catholic university
  • higher education to the military
  • leader in online higher education
  • Admissions & Enrollment / Recruiting
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Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: Not Specified
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
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