Under the general direction of the Undergraduate Student Services Manager, the Undergraduate Re-entry Specialist is responsible for creating a supportive environment that promotes student satisfaction and retention through the development of on-going support while building relationships with re-entry students.
Provide an informative experience for our returning undergraduate online students through a proactive approach via phone and email outreach.
Responsible for assisting re-entry students with questions regarding degree requirements, programs, policies and procedures, financial assistance programs, transfer credit assessment, pre-registration and general university policies.
Build rapport with re-entry students by helping them define their objectives, and assessing re-entry students for fit with program.
Ensure re-entry students have a solid understanding of the time commitment, technology, and skills required to be a successful online learner.
Proactively facilitate a smooth transition between Re-entry Specialist and Student Advisor to provide a successful on-boarding experience for re-entry students.
Maintain outstanding attention to detail and follow-through.
Meet and exceed quality customer service interaction to ensure student retention and University standards of excellence.
Other duties as assigned by the Undergraduate Student Services Manager.
Demonstrated success working with students or customers in a service-oriented environment.
Superior oral, interpersonal and written communication skills.
Ability to engage with a variety of constituents (current students, alumni, faculty, etc.) from many different cultural backgrounds.
Superior organizational skills; ability to execute multiple objectives concurrently.
Ability to research and problem solve potential roadblocks preventing students from returning to school.
Ability and willingness to work evenings and weekends.
Proficiency with MS office and managing student databases required.
Associate’s degree from a regionally accredited institution required.
One to three years’ experience within a higher education setting.
Bachelor’s degree from a regionally accredited college or university.