Detailed Job Description
The Division of Student Services at Mission College is seeking a talented individual to fill the position of Student Outreach Supervisor.
Mission College is located in the heart of Silicon Valley. Our staff and faculty are among the most qualified in the state and our students appreciate the college for its friendly staff and supportive atmosphere.
Under the direction of a Student Services Administrator, supervise and coordinate the outreach to high school, re-entry and non-traditional students as assigned; work with appropriate sources(e.g. schools, businesses and community agencies)to establish an effective network that facilitates entry of prospective students into the college; consult with College departments and programs to establish outreach and in-reach strategies and initiatives; initiate and coordinate activities and events on and off campus to promote a college-going culture, successful enrollments, and participation in appropriate educational programs and services.
Applicants who possess the knowledge, skills, and life experiences to address the cultural and educational needs of a culturally diverse student population are encouraged to apply.
100% of full time, 40 hours per week, 12 months per year, with anticipated start date of September 2, 2015. Schedule may change to include some evening or weekend hours, as needed. This position is a member of the Supervisors Unit.
Work Location: Mission College, Santa Clara, CA.
We have begun a district-wide classification study of all regular, non-faculty staff positions. A classification study is a process of studying, analyzing, and describing the nature and level of work performed by employees. This classification study will ultimately produce uniform job descriptions for every employee.
The classification study will also include a compensation study that will provide information on what other employers pay employees who are performing similar duties. The District will use this information to ensure that our employees are adequately compensated.
The classification study started in November 2014 and is expected to take approximately 9-12 months to complete. As a result of this study, it is possible for the job description and/or compensation to change in this position opening.
Any combination equivalent to:
1. Education – A four year college degree with major course work in a field related to assignment;
2. Experience – Three years of increasingly responsible student or human services work involving extensive public contact, including at least one year of experience in a similar assignment;
3. Demonstrated ability to effectively work with persons of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- Demonstrated experience in academic advising, student services or counseling in an academic environment.
- Experience in effective supervisory/office management techniques.
- Experience in public speaking, educational marketing and recruitment.
- Experience in program coordination.
- Bilingual ability.
- Experience outreaching to under-served student populations such as Latino, African American, Asian American/Pacific Islanders, and Disabled students.
Examples of Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty of the position satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required for the position.
- Work with College leadership, departments and programs to develop and coordinate an outreach and recruitment plan in alignment with college, matriculation, and equity goals.
- Train, supervise and evaluate the performance of assigned program staff and student workers.
- Collaborate with school and community partners to develop and maintain effective relationships supporting pathway programs emphasizing K-16 partnerships, in alignment with statewide student success goals focusing on common standards for college and career readiness.
- Initiate and coordinate the delivery of comprehensive outreach services to prospective students and high school partnership programs including, but not limited to: Early Admissions, College Advantage, and Middle College.
- Provide leadership and act as liaison to develop and coordinate activities with the K-16 Bridge Program, Cal-SOAP and other community and educational service providers.
- Initiate and support outreach initiatives with veterans and other special populations with unique service needs.
- Establish, maintain, and coordinate outreach and in-reach activities to deliver relevant information and announcements to prospective and current students using the web/portal, print, in-person, and other strategies.
- In coordination with the Office of Instruction, serve as student services liaison developing the schedule of classes and the college Catalog; ensure that appropriate deadlines are met.
- Participate in the planning of print and web-based materials that enhance enrollment options. Actively serve on the college Marketing Committee. Ensure distribution and placement of college and outreach materials at designated locations. Inform education and community partners about college services and programs.
- Provide data and reports related to recruitment/outreach activities, student follow-up, and student learning outcomes. Use appropriate technology and systems to enhance outreach, and the delivery of admissions and other pathway services.
- Assist the Office of the Vice President, Student Services in the planning and coordination of orientation and retention programs such as the New Student Convocation and other college-wide student success initiatives and related activities.
- Work with budget administrator to plan and implement the budget allocated for comprehensive outreach activities.
- Serve on various campus committees as requested.
- Perform related duties as assigned.
Knowledge and Abilities
- Effective recruitment/outreach tools and techniques.
- Principles of training and supervision.
- Planning and organizational skills.
- Needs or special concerns of high school students and adult learners enrolling in community college.
- Academic and vocational programs available at a community college.
- Athletic programs and special programs and services available to students.
- Application and enrollment procedures and requirements including on-line and web based methods.
- Personal, educational, and financial barriers encountered by college students and parents.
- Public benefits and entitlement programs.
- Educational trends and issues impacting the college-going experience.
- Basic financial aid resources and programs.
- College and community resources available to students.
- Interviewing and advisement techniques.
- Technology skills to effectively present and coordinate an effective outreach program to various audiences.
- Oral and written communication skills.
- Interpersonal skills including tact, patience and diplomacy.
- Appropriate office practices, procedures and equipment
- Plan, organize, and coordinate effective student outreach activities that address all phases of the enrollment process.
- Train, supervise and evaluate performance of assigned staff.
- Plan and develop new enrollment and outreach strategies and initiatives.
- Establish and monitor recruitment baselines and goals.
- Develop budget recommendations and monitor expenditures of funds.
- Establish and maintain collaborative working relationships internally and externally with the community.
- Participate in a variety of teams to accomplish mutual goals.
- Communicate effectively both orally and in writing.
- Make oral presentations before large and small groups.
- Effectively interact with persons of diverse socioeconomic and ethnic backgrounds.
- Interpret and apply District policies and pertinent regulations.
- Learn and implement technology skills that complement outreach plans and strategies.
- Utilize appropriate technology and materials in presentations.
- Maintain records and prepare reports on outreach activities and enrollment outcomes.
- Maintain confidentiality of sensitive information.
- Work a flexible schedule and meet stringent timelines.
- Work in an integrated database environment.
Salary and Benefits
West Valley-Mission Community College District is an Equal Opportunity Employer
- Anticipated Hiring Range: $5,258–$5,793 monthly (Supervisors Salary Schedule, Range 20, Steps A-C).
- Employer-contributed medical, dental and vision for employee, spouse and dependents.
- Employer-paid long term disability for employee.
- Voluntary life insurance.
- 13 paid holidays, plus 1 floating holiday annually; paid non-workdays between Christmas and New Year.
- 22 days vacation leave accrued annually.
- 12 days sick leave accrued annually.
- Personal necessity leave and personal business leave.
- Educational growth incentive program from $35 to $175 monthly.
- $500 longevity award annually after 10 years of service and $1,000 longevity award annually after 15 years of service.
- CalPERS retirement.
- Position is union affiliated with required dues.