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Under limited supervision, performs moderately difficult collection of past due accounts. Researches and analyzes historical data on past due accounts and ascertains location of customer to determine reason for delinquency. Educates customers on proper payment processes. Reconciles monthly returned check account and collaborates with outside collection agencies as necessary.
Graduation with a High School Diploma or GED and any combination of education and/or experience related to the summary of duties totaling two years.
Previous experience in an office environment with collection of past due debt.
Knowledge of basic accounting processes and procedures.
Knowledge of general office practices and procedures.
Knowledge of FDCPA practices and bankruptcy law is preferred.
Skilled in computer and computer software applications including the Microsoft Office Suite. Skilled in the operation a ten-key calculator.
Skilled in telephone etiquette, must be able to make calls to debtors for delinquent accounts, remaining calm and professional during stressful conversations.
Ability to handle stressful situations dealing with the collection of delinquent accounts, including bankruptcies, wage garnishment, judgments, credit reporting.
Ability to reconcile and balance accounts.
Ability to act professionally in an office environment.
Ability to be punctual arrive for all scheduled shifts.
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