Detailed Job Description
Founded in 1863, Saint Mary's is a residential campus nestled 20 miles east of San Francisco in the picturesque Moraga Valley. Based in the Catholic, Lasallian and liberal arts traditions, Saint Mary's currently enrolls more than 4,000 students from diverse backgrounds in undergraduate and graduate programs. The De La Salle Christian Brothers, the largest teaching order of the Roman Catholic Church, guide the spiritual and academic character of the College.
As a comprehensive and independent institution, Saint Mary’s offers undergraduate and graduate programs integrating liberal and professional education. Saint Mary’s reputation for excellence, innovation and responsiveness in education stems from its vibrant heritage as a Catholic, Lasallian and liberal arts institution. An outstanding, committed faculty and staff that value shared inquiry, integrative learning and student interaction bring these traditions to life in the 21st century. The College is committed to the educational benefits of diversity.
Management position to oversee Network and Telecom services in the Infrastucture Services Group; Provide direct and indirect supervision to Network Engineer(s) and Telecom Manager and Engineer(s); Responsible for Network and Telecom uptime and reliability; Investigates and recommends Network and Telecom Infrastructure enhancements; Works in conjunction with the Manager of System Services; Coordinates with Consultant for Engineering, Security, and Special Projects; Reports to Director of Infrastructure.
1. DAY-TO-DAY: The Manager of Network Services will be responsible for the day-to-day management and operations of Network Infrastructure personnel and equipment to provide Core Network and Tertiary Infrastructure services to the Campus (Faculty, Staff, Students) for Business and Educational continuity. The Manager will have two Network Administrators/Engineers as direct reports, and will oversee both hardware and software maintenance, updates, licensing, replacement cycles, power management, repair and/or replacement, and installations. Services include but are not limited to: network core configuration, Internet Service providers (Border), customer access (Edge), wired and wireless networks, network cabling, monitoring, specialized software, switch topology and IP address management, DHCP, and support with external service vendors. The Manager will also coordinate with the Manager of System Services, the Manager of the Service Desk, and the Manager of Technical Services (Workstation) to provide Tier 3 service and support.
2. UPTIME: The Manager will be responsible to deliver reliability and stability of the Network Infrastructure with the goal of 99.9% uptime for Data Network and related services, including wired and wireless services, on-campus phone system, Internet provider(s), and physical plant maintenance (campus and housing), implementation of DR (Disaster Recovery) and BC (Business Continuity) for the College and Community. This will be accomplished through network equipment (switch, etc) redundancy with the goal of a self-healing redundant network (OSPF, BGP). The Manager will provide Tier 3 Support for the Service Desk and Workstation Group, and will manage projects and timelines of direct personnel reports and provide reports as needed. The Manager organizes and coordinates cross-training and systems information for team members as needed to provide reliability and personnel/knowledge redundancy with the goal of team-wide knowledge for complete systems support redundancy. The Manager will also be responsible for organizing Infrastructure-related and institutional documentation for reliability support.
3. IMPROVEMENT/REPLACEMENT. The Manager will be responsible for pro-active monitoring and maintenance of Network Infrastructure improvement and replacement cycles, including physical hardware and software/firmware updates, with the goal to keep the college network Infrastructure assets from becoming unsupportable due to EOL or other vendor-related requirements. The Manager will use in-place Change Control Management for initiating change and follow-through to completion. The Manager will also help to develop technical standards for the college's technology and CaTS support models. The Manager will coordinate planned downtimes for network maintenance and upgrades.
4. NEW TECHNOLOGIES & VENDORS: The Manager will investigate, research, and make recommendations to the Director of Infrastructure for Network Infrastructure improvements, architecture, and long-range planning, including network core and topology, wired and wireless, VOIP, Internet oproviders, and technologies with the goal of responding to the college's needs and requests. The Manager of Network Services will interface with Vendors and VARs as needed to research, investigate, solicit proposals, and make recommendations to the Director of Infrastructure and the Chief Technology Officer for Campus Infrastructure service enhancements as directed. The Manager must have exceptional oral and verbal skills to provide comprehensive information to the Director of Infrastructure and Chief Technology Officer. An advanced understanding of Layer 2 and Layer 3 switching is required.
5. ADMINISTRATION: The Manager of Network Services will work in conjunction with the Manager of System Services to Manage the entire Infrastructure Services Group (2 Systems Engineers/Administrators, 2 Network Engineers/Administrators, Manager of Telecom, 1-2 Telecom Engineers) and will share authority with the Systems Services Manager. The Network Services Manager will also work with the Senior Consultant to the CTO to coordinate physical plant improvements as needed (wiring, etc.) for Infrastructure upgrades and enhancements. The Manager also oversees and manages the Telecom department and services, including on-campus phone system (phones, infrastructure, voice-mail), and is responsible to coordinate research and projects for future growth and enhancements, including transition to full VOIP solution within five years.
6. Other duties as assigned.
Experience and Qualifications:
Required: Bachelor's Degree or equivalent work experience
Preferred: Bachelor's Degree in Computer Science or related field.
Experience: 5-7 years, minimum 2 years in management role
Skills and Abilities: Advanced knowledge of Layer2/3 switching, Switch programming (Cisco IOS and Juniper JunOS), DHCP, IP and DNS, OSPF, BGP and routing, advanced network monitoring and troubleshooting. Experience with Solarwinds, Meru and Meraki wireless networks a plus.
Licenses and Certifications: Preferred - CCNA (Cisco) and/or JNTCP (Juniper)
Other Requirements: Weekend and after-hours downtimes and 24/7 support
Depends on Qualifications
Application Instructions: Please apply on-line at http://jobs.stmarys-ca.edu. Include a cover letter that specifically addresses how you meet the qualifications and are prepared to support the mission of the College. A complete application includes: A letter of interest and how you are prepared to support the Mission of the College A resume and an on-line application The name and contact information for three (3) professional references. Candidates who submit names of references should expect that references will be contacted, in confidence, by the College and that credentials will be confirmed prior to hire. Candidates who become finalists will be expected to sign a consent authorizing a broader inquiry. Saint Mary's is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.