Detailed Job Description
Manages, develops, and coordinates the implementation and day-to-day operation of the Intensive English Program. Duties include planning, program design, coordination, and evaluation, enrollment management, and the development of policies and procedures. The manager will supervise instructors and staff, and works as part of a team to support the program.
Osceola Campus Department: CE CIE AdministrationDegree Requirement: Bachelor's degree from a regionally accredited institution in TESOL, Linguistics, English, or related field (Master’s degree preferred)
Essential Job Functions
1. Responsible for the planning, design, implementation, and evaluation of the program; develops policies and procedures associated with the daily operation of the program in collaboration with supervisor and team members.
2. Develops and maintains relationships with key departments and program areas in order to better serve the prospective student population; works closely with the Client Service Center to promote international student enrollment.
3. Hires, trains, and supervises faculty to instruct courses for the program; supervises support staff.
4. Oversees the coordination of all aspects of the program, including orientation, labs, workshops, student activities, and scheduling; supervises the student placement process.
5. Serves as a Designated School Official to the U.S. Department of Homeland Security (DHS) for the F-1 Student Visa Program and Alternate Responsible Officer to the U.S. State Department for the J-1 Exchange Visitor Program; provides analysis and interpretation of immigration regulations for foreign nationals.
6. Resolves student issues that escalate to the management level.
7. Assists in administration and oversight of the budget.
8. Continually monitors, evaluates, and revises the program to maintain a model of continuous process/program improvement; assists in maintaining accreditation status with the Commission on English Language Program Accreditation (CEA)
9. Researches similar programs in the U.S. and provides comparative information on prices, programs, and structure.
10. Responsible for meeting enrollment, revenue and related performance goals as assigned.
11. Works with management to develop long and short-term unit plans for strengthening program performance, and revenue goals.
12. Acquires program knowledge, skills and behavior through continuing professional education, credit courses, seminars, workshops and conferences.
13. Performs other duties as assigned.
1. Bachelor's degree from a regionally accredited institution in TESOL, Linguistics, English, or related field [required]. Master’s degree preferred.
2. Experience teaching ESOL to adult learners in an intensive English or academic English preparation program in a
college or university setting.
3. Experience working in education administration.
4. Experience with CEA accreditation.
5. Experience working with international students in an educational setting.
6. Proficiency in at least one language other than English relevant to a desired market for international students (preferred).
7. Must be able to perform all of the essential functions of the job with or without reasonable accommodation.
Knowledge Skills Abilities
1. Ability to communicate effectively in a multilingual/multicultural environment, interpersonally, orally and in writing, with supervisors, co-workers, faculty, and students.
2. Knowledge of SEVIS and F-1 visa student regulations as outlined in 8 C.F.R. § 2
3. Ability to diagnose issues from a "systems" perspective and design strategies that fix the system.
4. Ability to manage multiple projects and tasks simultaneously, and completed assigned work within deadlines.
5. Ability to perform in a fast-paced, ever-changing work environment.
6. Ability to effectively lead employees to achieve peak performance goals, recognize need for training and education to improve employee performance.
7. Ability to research related information and regulations, prepare reports and documents, and attend to details with a high level of accuracy.
8. Possess critical thinking skills in setting priorities, assessing situations, and making sound and prudent decisions.
9. Ability to operate a PC and a high level skill in using a variety of software applications, including, but not limited to Microsoft Office.
10. Ability to work effectively in a diverse community and meet the needs of diverse student populations.
11. Understanding of and commitment to Equal Access/Equal Opportunity.
Equal Employment and Preference-Eligibility
Valencia College provides equal opportunity for equal opportunity for employment and educational services to all individuals as it relates to admission to the College or to programs, any aid, benefit, or service to students or wages and other terms, conditions or privileges of employment, without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules and regulations.
Valencia College extends preference in employment for eligible veterans in accordance to Florida State Statute 295.07.
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