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Under the general direction of the Assistant Vice President of Undergraduate Student Services, the Director of Undergraduate Student Advising maintains overall responsibility for all activities related to Student Advising for the Center for Online Learning.
The Director of Undergraduate Student Advising leads the continuing re-enrollment, retention initiatives, and manages continuing student communications from the point of new student orientation in its various channels as well as first term course registration through continuous student advising.
The Director of Undergraduate Student Advising is responsible for the day-to-day responsibilities of the military line of business which includes, but not limited to Go Army facilitation, SOCAD reporting, and Help Desk cases.
Develop the Associate Directors of Student Advising in a manner which informs and inspires their leadership and coaching abilities, so that they will be consistent, effective leaders and mentors to their team members.
Lead the training and management of our Student Advising staff. Propose and implement best practices in student advising and retention activities from both traditional and online environments into a cohesive philosophy and approach for team members at both the Tampa Student Support Center and the Las Vegas Support Center.
Experience managing a team of 20 or more employees.
Experience managing remote employees.
Superior oral and written communications skills.
Ability to engage with a variety of constituents (prospective and current students, alumni, faculty, etc.) from many different cultural backgrounds
Superior organizational skills; ability to execute multiple objectives concurrently.
Proficiency with MS office and managing student databases required.
Master’s degree from a regionally accredited institution required.
Seven or more years of progressive experience in successful high-volume contact center management within a higher education setting.
Master’s degree from a regionally accredited college or university.
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