Director of Undergraduate Student Advising - Center for Online Learning - Saint Leo University in Tampa Florida

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Saint Leo University

Tampa, Florida

United States

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Detailed Job Description


COL Student Support Center-Tampa

Under the general direction of the Assistant Vice President of Undergraduate Student Services, the Director of Undergraduate Student Advising maintains overall responsibility for all activities related to Student Advising for the Center for Online Learning.

Basic Function:

The Director of Undergraduate Student Advising leads the continuing re-enrollment, retention initiatives, and manages continuing student communications from the point of new student orientation in its various channels as well as first term course registration through continuous student advising.

The Director of Undergraduate Student Advising is responsible for the day-to-day responsibilities of the military line of business which includes, but not limited to Go Army facilitation, SOCAD reporting, and Help Desk cases.

Develop the Associate Directors of Student Advising in a manner which informs and inspires their leadership and coaching abilities, so that they will be consistent, effective leaders and mentors to their team members.

Lead the training and management of our Student Advising staff. Propose and implement best practices in student advising and retention activities from both traditional and online environments into a cohesive philosophy and approach for team members at both the Tampa Student Support Center and the Las Vegas Support Center.

Required Education/Experience/Skills:

Experience managing a team of 20 or more employees.

Experience managing remote employees.

Superior oral and written communications skills.

Ability to engage with a variety of constituents (prospective and current students, alumni, faculty, etc.) from many different cultural backgrounds

Superior organizational skills; ability to execute multiple objectives concurrently.

Proficiency with MS office and managing student databases required.

Minimum Qualifications:

Master’s degree from a regionally accredited institution required.

Seven or more years of progressive experience in successful high-volume contact center management within a higher education setting.

Preferred Qualifications:

Master’s degree from a regionally accredited college or university.

Keyword Phrases

  • COL Student Support Center-Tampa
  • innovative Catholic university
  • higher education to the military
  • leader in online higher education
  • Academic Advising
Employment Type:Administrative Staff
Degree Required: See Job Description
Experience: See Job Description
Level of Job: Director
Salary: Not Specified
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
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