Program Manager, Quality Assurance & Compliance - Cuyahoga Community College in Cleveland Ohio

Unfortunately, this job is expired as of 1/5/2016.

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Cuyahoga Community College

Cleveland, Ohio

United States

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Detailed Job Description

Campus or Location

District Administration

Job Responsibilities

Reviews regulations associated with federal and state aid to determine potential and/or required changes to current administrative processes

Ensures a student-centered focus in all financial aid procedures to insure campus service-level support and adherence to all Federal, State regulations and College policies

Reviews college guidelines and practices provided by individual departments to assure new or proposed changes to such guidelines or practices do not have a negative impact on the college’s ability to administer and process federal and state aid programs

Identifies and established accurate and current documentation of procedures and works in tandem with Quality Assurance Director to insure procedures and policies are in compliance and efficient to achieve consistency in all financial aid and scholarship processing

Audits student eligibility as required by federal regulations for federal and state aid programs including information provided on federal and state aid applications, academic progress and standing, and adherence to institutional standards and policies and regular performs federal student aid assessments

Identifies inefficiencies in processing, implements corrective action to ensure processing quality controls

Serves as a member of the Student Financial Aid & Scholarship Leadership Team which is comprised of four Campus Directors, Student Financial Aid, one District Director, Financial Aid Processing and Awarding, and the Executive Director for Enrollment Operations and Student Financial Aid to insure institutional and regulatory compliance

Works closely with and has a direct reporting line to Administration and Finance Department and indirect reporting line to Enrollment Management to ensure all steps in the enrollment process support student success; works to insure continuity in all student services that support Student Affairs units

Develops and administers internal financial aid communication protocol for training and updates associated with processing federal and state aid eligibility such as new technical functionality, new Banner forms, new federal websites, etc.

Performs other duties as assigned

Required Qualifications


Bachelor’s degree in Higher Education Administration or a related field and a minimum of three years of progressively responsible experience in a Financial Aid Department; including experience with assessing, implementing, and maintaining a quality improvement system for federal regulations and financial aid program

Demonstrated experience effectively making decisions that have major implications on the management and operations within a department

Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations


Possesses comprehensive knowledge of U.S. Department of Education financial aid theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus

Excellent organizational and prioritization skills with demonstrated attention to detail

Ability to be creative and exercise initiative

Possesses excellent written, verbal and interpersonal communication skills

Possesses strong organizational and time-management skills

Works accurately with great attention to detail

Ability to adjust to changing priorities and respond appropriately to deadlines

Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes

Proven leadership skills and ability to foster a team environment and work collaboratively

Demonstrated basic Project Management skills

Demonstrated intermediate proficiency with the Banner System (or equivalent program)

Basic-level proficiency with Microsoft Outlook

Intermediate-level proficiency with Microsoft: Word, Excel, and PowerPoint

Ability to independently set goals and determine best course of action to achieve desired results

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects

Ability to collaborate, negotiate and resolve conflicts on major projects

Ability to facilitate top-level collaboration while managing sensitive issues

Ability to develop and maintain relationships with key contacts to enhance work flow and quality

Sensitivity to respond appropriately to the needs of a diverse population


Results Focus
Quality of Work

Time Utilization/Organization

Continuous Improvement / Innovation
Customer Service
Servant Leadership

Preferred Qualifications


Master’s Degree in Higher Education Administration or a related field

Work Schedule

Standard College hours of operation; 8:30am – 5pm, Monday – Friday. On occasion, position may be asked to work nights/weekends during special events

Target Hiring Rate/Salary

Special Note

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Note

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Keyword Phrases

  • Student Financial Aid & Scholarships
  • Program Manager, Quality Assurance & Compliance
  • Exemplary Learning and Teaching Community
  • Embrace Diversity
  • Promote Individual Development and Quality of Life
  • Financial Aid
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Manager
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter