Director - IT Infrastructure Operations - Utah Valley University in Orem Utah

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Utah Valley University

Orem, Utah

United States


Detailed Job Description

Under the direction of the Senior Director of Infrastructure Services, the Director of Infrastructure Operations will be responsible for keeping critical business systems running reliably by ensuring the integrity of the technology those systems are based upon. Will coordinate and collaborate with all IT departments and across the university to support critical technology systems, enhancing the availability, reliability, and scalability of systems. Effectively monitors IT systems, identifies potential system issues, creates and tracks preventative maintenance procedures, responds quickly to system outages through alerts and tracking of incidents, facilitates communications and escalates support needs to the appropriate system owner in a timely manner. The Director offloads some basic workload duties from Systems Administration and other IT areas. Responsible for tracking and processing the documentation necessary for effective management of the system environment.

Minimum Qualifications

Graduation from an accredited institution with a bachelor’s degree in a related discipline plus three years of staff level experience or an equivalent combination of education and/or experience related to the Summary of Duties totaling seven years.

Preferred Qualifications

Required 2 current industry recognized certifications directly related to the administering and maintaining Enterprise Level IT systems.

Graduation from an accredited institution with a Bachelor’s degree in Information Technology or a related field, plus four years of experience related to the essential functions/duties of the position is preferred; or an associate’s degree, plus six years of experience related to the essential functions/duties; or a combination of education/experience totaling eight years is acceptable.


Knowledge of IT operations

Knowledge of IT asset management (ITAM)

Knowledge of change management

Knowledge of project management

Knowledge of applicable data privacy practices and laws


Proven IT infrastructure planning and development skills

Skilled in understanding the organization’s goals and objectives

Strong leadership skills

Excellent written and oral communication skills

Excellent interpersonal skills

Highly self-motivated and directed skills

Keen attention to detail skills

Exceptional customer service orientation skills

Extensive skill working in a team-oriented, collaborative environment


Ability to conduct and direct research into IT issues and products, as required

Ability to present ideas in business-friendly and user-friendly language

Ability to think logically, resolve problems, identifies tasks, exercise effective interpersonal problem solving, and decision-making skills where a wide degree of creativity and latitude is expected

Ability to foster cooperative/collaborative team-oriented work environment

Ability to effectively prioritize and execute tasks in a high-pressure environment

Ability to develop and execute repeatable processes and procedures

Pay Range

$52,848 - $70,463 DOE

Special Instructions to Applicants

Under “Reference’s Letter” Please list a minimum of three contacts. References may be contacted at some point during the screening and selection process.

Keyword Phrases

  • IT Infrastructure Services
  • Director - IT Infrastructure Operations
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Network/System Administration
  • I T Management/Director
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Director
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter