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JOB ID: 1296 - SATSS - FT
Performs a variety of basic to intermediate administrative tasks related to Admissions, Registration and Student Financial Assistance operations.
Periodic assignments given which entail dealing with modestly unpleasant physical situations such as near continuous use of computer.
1. Answer questions in person, on the phone, from e-mail, or written correspondence to resolve problems and address concerns from students, parents, faculty, staff and other third parties in the areas of registration, financial aid, student accounts/billing, and other related functions.
2. Provide excellent service to all internal and external customers; ensure problems are resolved in an efficient and effective manner; work effectively and collaboratively as a team member; meet expectations in a fast-paced and dynamic; customer-oriented environment.
3. Keep up-to-date with University and departmental policy changes, in addition to federal and state changes impacting the call center as needed
4. Other duties as assigned.
Requires six months of coursework or training beyond high school and eighteen months of related experience, or an equivalent combination of education and experience.
Knowledge of standard office procedures and equipment; knowledge of computers and office applications; knowledge of related state and federal laws, e.g. FERPA; oral and written communication skills; ability to work with people with diverse backgrounds
Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.
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