Unfortunately, this job is expired as of 7/8/2015.
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The Financial Aid Support Resolution Manager, under the leadership of the Director of Financial Aid Support, is responsible for providing students and University offices advice and counsel either by telephone or through written or electronic correspondence.
•Stays current regarding policies, procedures and requirements for financial aid programs and University processes
•Obtains required documentation, verifies files, and determines eligibility. Counsels students and parents about various aspects about financial aid including FASFA applications, meeting financial aid deadlines, and eligibility requirements.
•Uses issue resolution, critical thinking, problem solving, and superior communication skills to achieve high quality outcomes via telephone and email correspondence
•Acts as a single point of contact for management escalations, follows up until resolution is provided, and records all updates and progress
•Works closely with management and peers; provides support and feedback in regards to multiple events that lead to poor student satisfaction and communicates solutions to eliminate such problems
•Maintain involvement in professional development to promote and further enhance the role of the Financial Aid Support Resolution Manager
•Two years of experience within a higher education financial aid setting.
•Superior oral and written communication skills.
•Ability to engage with a variety of constituents (current students, alumni, faculty, etc.) from many different cultural backgrounds.
•Superior organizational skills; ability to execute multiple objectives concurrently.
•Ability and willingness to work evenings and weekends.
•Proficiency with MS Office and managing student databases.
•Bachelor’s degree is required.
•Minimum 2 years of higher education financial aid
Master’s degree preferred.
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