Technician III - T&C Area IT Technician (Current UVU employees Only) - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 6/26/2015.

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Utah Valley University

Orem, Utah

United States

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Detailed Job Description

Under the direction of the IT Services Director, the Area Technician supports computer labs and faculty systems as designated ensuring high up-time of computer lab and classroom technology; maintains computer systems such as workstations, laptops, printers, tablets, mobile devices and server and cloud based support systems; performs regular system maintenance; provides advanced computer system expertise to academic and administrative users; manages assigned system assets within the Active Directory domain including Group Policy management, research and evaluate computer hardware and software applications; and, determines and recommends solutions. Coordinates with department chairs and faculty to accommodate software change requests.

Minimum Qualifications

Graduation from an accredited institution with an associate’s degree in Information Systems or a related field and three years of experience directly related to the Summary of Duties or any combination of education and experience totaling five years, four of which must be directly related to the Summary of Duties.

This position is part of a career ladder.


Knowledge of various computer applications such as office computing applications, internet tools, administrative tools, and other general computing programs.

Advanced knowledge of and experience with installing and configuring server and desktop operating systems.

Knowledge and experience relating to administrative duties within an Active Directory domain including group policy and computer asset management.
Advanced knowledge of and experience working with at least two of the following: (Mac OSX, Window 7, Windows 8, Windows Server 2008, and Windows Server 2012).

Advanced knowledge of Windows operating system image creation and deployment.


Skill in monitoring lab hardware and software utilization with solutions such as Lab Stats.

Skill in working in a customer service, team-oriented, collaborative environment.

Skill in image creation and deployment using imaging software such as WDS or SCCM from physical and virtual environments.

Skill in backing up and restoring network and desktop systems.

Skill in installing, troubleshooting, repairing, maintaining and updating lab and employee hardware and software and researching technical issues on Mac OSX and Windows operating systems.

Advanced technical experience installing, maintaining, and troubleshooting peripheral devices such as printers, scanners, tablets, and smart phones.

Skill in license server management.
Strong analytical and troubleshooting skills.

Strong interpersonal, verbal, and written communication skills and customer service skills.


Ability to be highly self-motivated with the ability to self-learn.

Ability to work in a customer service, team-oriented, and collaborative environments.

Ability to document processes and create knowledge base articles and training instructions.

Ability to work with faculty and department chairs to maintain software libraries.

Ability to maintain an inventory management system.

Ability to manage lab and employee printing needs including deployment, cost accounting and coordinating with Student Computing with existing print servers.

Ability to work with faculty and staff presenting ideas via user friendly language.

Pay Range

$19.81 - $24.76

Special Instructions to Applicants

This position is for current UVU employees only. An individual who meets at least one of the following criteria may apply for this position as an in-house applicant:
-Adjunct faculty status for at least two full semesters immediately prior to the position’s opening date, OR

-Non-Student Part-time hourly employee hired through the official University screening process, or informal hiring process employed a minimum of 6 consecutive months, working at least an average of 20 hours per week, immediately prior to the position’s opening date, OR

-Salaried employee employed a minimum of 6 consecutive months, working at least an average of 30 hours per week, immediately prior to the position’s opening date.

Keyword Phrases

  • Dean
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
Employment Type:Administrative Staff
Degree Required: Associate
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter