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JOB ID: 1250 - SATSS - FT
Performs complex to advanced administrative and clerical tasks related to overseeing and monitoring the operations of a Library division. The functions of this position fall into two categories:
90% of the time is spent in the Center for Information Management (CIM), 112 King Library, a high profile, highly used multimedia production and computing facility for Miami students and faculty. The person in this position serves as the evening supervisor and participates in hiring, training, and supervising the undergraduate and graduate students who staff the facility over 70 hours/week. In cooperation with the CIM manager and head, this position monitors the service and technical performance of all staff. This position helps direct projects developed in CIM by working with all clients (students, faculty and staff) to identify, select, and instruct them in the use of appropriate applications and suggest possible directions for their projects. This position requires in-depth knowledge of available software and hardware used for media creation, dedication to keeping up to date with technology, and experience instructing clients of varying knowledge levels in the use of software applications. This position troubleshoots technical and scheduling problems, interprets and enforces policy, and supervises the facility in the absence of the CIM manager.
10% of the time is spent assisting the Manager of the CIM with administrative duties such as developing and maintaining websites, writing and developing in-house literature and tutorials, collecting statistics, etc.
Work as needed with Access Services throughout library system.
Periodic assignments given which entail dealing with modestly unpleasant physical situations.
-Assist in overseeing the Center for Information Management (CIM), the CIM podcasting rooms, as well as the Kamm (room 110), Thunder (room 114), and Game Lab (room 27) classrooms.
-Participate in hiring, training, scheduling, supervising and monitoring the performance of undergraduate and graduate student staff.
Maintain a broad knowledge base of multimedia software.
Maintain a knowledge of trends in media creation and their application to services offered or anticipated.
-Assist with the management of CIM services, including 3D printing and faxing.
-Provide one-to-one instruction and technical assistance to all CIM clients.
-Assist clients with questions and information needs using high quality customer service skills in order to give the best possible assistance.
-Serve as an information resource for clients by maintaining a high level of technical knowledge about the hardware and software available in CIM, as well as a standard level of knowledge about library resources.
-Identify and evaluate new technology for CIM.
-Monitor and review use of the facility and provide for continuous improvements of CIM operation and adherence to policies and procedures.
-Develop an effective working relationship and communicate routinely with the Library Systems Department about the status of hardware and software and other technical issues or developments Investigate and resolve problems or difficulties that arise in CIM.
-Continually update technical and professional knowledge and skills.
-Communicate effectively both orally and in writing to staff and clientele.
-Participate in library teams, committees, and diversity initiatives as assigned.
-Perform other duties as required or assigned.
Requires eighteen to twenty-four months of coursework or training beyond high school and three years of library experience, or an equivalent combination of education and experience. This includes the use of OS X and Windows operating systems, scanners, printers, video and audio editing software, and various other software and hardware used in media production. Eligibility includes familiarity with library practices and procedures. Supervisory skills.
Experiencing including use of OS X and Windows operating systems, scanners, printers, video and audio editing software, and various other software and hardware used in media production. Eligibility includes familiarity with library practices and procedures. Supervisory skills.
Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.
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