Banner Production Support Analyst - Metropolitan State University of Denver in Denver Colorado

Unfortunately, this job is expired as of 12/3/2012.

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Metropolitan State University of Denver

Denver, Colorado 80217

United States


Detailed Job Description

The Banner Production Support Analyst is responsible for providing information technology support services for administrative, academic, and student IT systems.
- (20%) Help Ticket Support: Process tickets routed to the "Banner", "MetroConnect", "Imaging" and "Workflow" Teams. This includes Triage, customer contact, troubleshooting, and resolution of as many of these requests as possible.

- (20%) Banner Document Management and Workflow Support: System support for the University Document Management system and accounts, and development of Banner Workflows for University offices.

- (15%) Security Processing: Security request management for Banner forms/jobs, UC4, BRM, Cognos/ODS, Banner Document Management, and Banner Workflow accounts; acquiring Module Owner approvals.

- (15%) Research Issues: Research issues reported, and through analysis determine the root cause of the issues. Then, determine short and/or long term resolution to prevent future occurrences.

- (10%) Testing: Test code developed by the programmer/analysts, and coordinate testing with end users.

- (10%) Documentation: Working with other Programmer/analysts, document common processes for common problem resolution and submit them to the Help Desk Knowledgebase. Document new procedures.

- (5%) Administrative Support: Respond to calls made directly to programmer/analysts to ascertain the nature of the request or inquiry and attempt to resolve the issues/requests. Organize larger group meetings and training sessions, including room acquisition, etc.

- (5%) Other Duties as Assigned.

Required Qualifications

1) Bachelor's degree in a computer related field or the equivalent combination of education and experience, and two years of related experience. 2) The hiring authority is looking for a person who has performed progressively responsible duties in an information technology environment including working with enterprise content management, workflow environments, and technology support to end users.

Preferred Qualifications

1) Experience in Higher Education; 2) Technical experience working with the Ellucian (formerly SunGard) Banner suite of products; 3) Experience with, Oracle SQL*Plus, PL/SQL, Java, Groovy, and/or Ruby;4) Effective organizational skills that includes the ability to multi-task, yet detail oriented; 5)

Effective oral and written communication skills and 6)

Effective interpersonal skills.

Special Instructions to Applicants

IMPORTANT: In order to be considered as an applicant you must apply via the online applicationb system,

In regards to the eqivalency statement two (2) years of experience equals one (1) year of education. If you have any questions regarding this please contact the EO office at 303-556-4746.

Copies of Transcripts, when applicable, will be required of all finalists.

The starting salary for this position is $52,782. The final salary determination is commensurate with education and experience.

Keyword Phrases

  • Banner Production Support Analyst
  • IT Administration
  • Diverse institution
  • Urban environment
  • Programming/Analyst
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: Not Specified
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter