Support Technician I II III - Media Services - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 4/18/2015.

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Utah Valley University

Orem, Utah


United States
(JPP08315)

Categories

Detailed Job Description

Under the direction of an office manager, supports through a Media Help Desk, faculty/staff users. Daily performs campus-wide activities from installations to requests for training and assistance from faculty, staff.in Media Enhanced Classrooms. Installs and maintains the set up and preparation of audio visual equipment for campus events. Responsible for repair and/or replacement of varied audio visual equipment campus wide. Attends all meetings as needed, and performs all other job-related duties as assigned.

Minimum Qualifications

Graduation from a standard senior high school or the equivalent and two years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Preferred Qualifications

This position is a career ladder and will be placed at one of the following levels depending on qualifications:

Level 1: Graduation from a standard senior high school or the equivalent and any combination of technology related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position.

Level II: Graduation from a standard senior high school or the equivalent and any combination of technology related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 2 years, 1 year of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 2 years, 1 year of which must be directly related to the essential functions/duties of the position.

Level III: Graduation from a standard senior high school or the equivalent and any combination of technology related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 3 years, 18 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position. Also required to have a current A+, CNA, CNE MCP, MCSE, CCNA, or other industry recognized certification applicable to the essential functions.

Knowledge

Knowledge of audio visual equipment and computer software sufficient to instruct others in their usage and installation.
Knowledge of inventory management practices.

Skills

Basic computer knowledge and skills.
Strong interpersonal and verbal communication skills, including basic telephone and customer support skills.

Abilities

Ability to follow routine verbal and written instructions.
Ability to operate, maintain, problem solve and perform repairs to audio visual equipment.
Ability to lift and manipulate heavy objects

Pay Range

$11.71 to $14.63 per hour

Special Instructions to Applicants

Under “Reference’s Letter” please list a minimum of three contacts. References may be contacted at some point during the screening and selection process.

Keyword Phrases

  • IT Technology Support Services
  • Support Technician I II III - Media Services
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Network/System Administration
  • Other IT
logo
Employment Type:Administrative Staff
Degree Required: High School
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter
References