Ombuds Officer - Metropolitan State University of Denver in Denver Colorado

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Metropolitan State University of Denver

Denver, Colorado 80217


United States
(0600921)

Categories

Detailed Job Description

The University Ombuds Officer is responsible to the Associate to the President for Diversity for providing leadership of the Ombuds Office. Responsibilities relating to directing the services of the office include leadership, vision, decision-making and administrative advocacy for those who use the services, ensuring that the office's resources are maximized to best serve University needs. The University Ombuds Officer directs the office by assisting "visitors" in addressing conflicts between University employees through conflict resolution interventions and through presenting educational workshops/seminars focused on how to prevent and address interpersonal conflict interactions. The Ombuds Office serves faculty, staff, administrators, supervisors and campus visitors. The Ombuds Office provides an avenue for people to express concerns and assists individuals to explore and develop alternatives to addressing institutional related interpersonal conflicts, disagreements and organizational complaints. The University Ombuds Officer requires the ability to work professionally with senior-leadership and management-level employees throughout the campus. The Ombuds Office operates according to the International Ombuds Association standards of practice: Independence, Neutrality and Impartiality, Confidentiality and Informality utilizing the Organizational Model of Ombuds process.
 
RESPONSIBILITIES:



Nature of Work - The University Ombuds Officer is responsible to the Associate to the President for Diversity for providing leadership of the Ombuds Office. Responsibilities relating to directing the services of the office include leadership, vision, decision-making and administrative advocacy for those who use the services, ensuring that the office's resources are maximized to best serve University needs. The University Ombuds Officer directs the office by assisting "visitors" in addressing conflicts between University employees through conflict resolution interventions and through presenting educational workshops/seminars focused on how to prevent and address interpersonal conflict interactions. The Ombuds Office serves faculty, staff, administrators, supervisors and campus visitors. The Ombuds Office provides an avenue for people to express concerns and assists individuals to explore and develop alternatives to addressing institutional related interpersonal conflicts, disagreements and organizational complaints. The University Ombuds Officer requires the ability to work professionally with senior-leadership and management-level employees throughout the campus. The Ombuds Office operates according to the International Ombuds Association standards of practice: Independence, Neutrality and Impartiality, Confidentiality and Informality utilizing the Organizational Model of Ombuds process.



Supervision Received - The Ombuds Office will receive general direction and guidance from the Associate to the President for Diversity. However, the University Ombuds Officer has independent responsibility in the office leadership, service delivery and in the resolution of "visitor" complaints.



Examples of Work Performed -

*Facilitates win/win solutions to workplace conflicts and complaints by the use of a variety of techniques including; problem solving, mediation and facilitation.

*Advises faculty and employees of resources available for resolution of complaints, such as Human Resources, Office of Institutional Diversity, Office of Equal Opportunity, supervisors within the employees' departments, employee assistance programs, student assistance programs, etc.

* Advises employees of a variety of policies, procedures and regulations pertaining to complaints and conflicts.

* Provides assistance to individuals with questions regarding unlawful discrimination and sexual harassment; refers parties to the Equal Opportunity Office with allegations of unlawful discrimination and sexual harassment.

* Consults with individuals to ensure correct information is being provided.

* Exercises discretion in maintaining confidentiality regarding complaints and visitors that utilize the Ombuds Office.

* Works closely with employees to ensure use of established conflict resolution processes when required or advisable.

* Serves as an advocate for fairness and safety for all members of the University community.

* Reviews campus policies and procedures and makes recommendations for changes and updates, based upon trends and areas of concern raised by visitors.
 

Required Qualifications

* Master's degree.

* At least five (5) years of conflict resolution related experience in large complex organizations.

* Strong oral and written communication skills.

*Demonstrated experience in facilitation and/or mediation.

* Demonstrated ability to work collaboratively within a complex organization.
 

Preferred Qualifications

Preferred Qualifications:



*Doctorate degree in the social sciences or Juris Doctorate.

*Licensed as a Certified Organizational Ombudsman Practitioner - "CO-OP" by International Ombudsman Association standards.

*Ability to conceptualize and operationalize recommended solutions within a complex university setting.
 

Special Instructions to Applicants

All applicants MUST apply through the online application system at www.mscdjobs.com. Be prepared to attach a cover letter, resume and list of three professional references with contact information.



Finalist candidates will be required to supply copies of transcripts. Official transcripts will be required of the chosen person within 30 days of hire.
 

Keyword Phrases

  • Ombuds Officer
  • President's Office
  • Diverse institution
  • Urban environment
logo
Employment Type:Administrative Staff
Degree Required: Masters
Experience: See Job Description
Level of Job: Supervisor
Analyst / Staff
Salary: Not Specified
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter
References