Detailed Job Description
A member of the Annual Giving Office, the Assistant Director is primarily responsible for developing and implementing a comprehensive phonathon program, with oversight for the execution of the program and management of the student callers.
The position has both external and internal elements, playing an essential role in achieving highly quantifiable, measurable goals within Annual Giving as well as responsibility for personally contributing to the overall achievement of goals set for the division by the Executive Director of Development and the Vice President for University Advancement.
The Assistant Director is also responsible for co-managing the Student Alumni Leadership Council, an undergraduate student philanthropy education initiative.
He/She will carry a small portfolio of young alumni prospects 0-4 years out, for cultivation and readiness for the 5th reunion program.
Additional Description of Duties:
Responsibility for the overall management and execution of the Annual Fund phonathon. Develops an annual work plan with projected goals for phonathon. Analyzes progress and results, reviews with the Director of Annual Giving and makes recommendations for changes to increase productivity. Prepares calling segments. Manages the phonathon pledge/pledge reminder process. Manages the phone room, supervisors, and student callers. Oversees the recruitment, training, and supervision of 20-30 student callers.
Co-manages Bentley's Student Alumni Leadership Council (SALC), an undergraduate student philanthropy education initiative. Attends SALC E-Board and External meetings. Helps plan and execute a networking engagement program for students and young alumni. Facilitates a Philanthropy Week program in the spring, including a student giving component.
Carries a small portfolio of local, young alumni prospects 0-4 years out for cultivation and readiness for the 5th reunion program. Conducts 3-5 local visits or phone calls a month to cultivate those relationships and solicit for Annual Fund gifts. Represents the Office of Annual Giving at local young alumni events and promotes a culture of giving by young alumni.
Bachelor's degree plus 1-3 years of development experience, preferably including outbound telemarketing in an automated setting. Demonstrated success in program development, and ability to work both independently and collaboratively. Ability to prioritize and execute multiple tasks and meet deadlines. Excellent interpersonal, written and verbal communication skills.
Calling shifts for the phone room are Sunday 1-8 and Monday through Thursday from 6-9pm; weekend and evening work is required during the calling seasons.
License(s) Required for the Position
Must hold and maintain a valid, unrestricted United States driver's license, with an insurable driving history as determined by Bentley's insurance carrier.
Bentley University is an Equal Opportunity Employer, building strength through diversity.