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Under limited supervision performs moderately difficult office work and fieldwork in support of the collection of past due accounts. Researches and analyzes historical data on past due accounts. Ascertains location of customer. Contacts customer by telephone or letter to determine reason for delinquency and to educate customer on proper payment process. May negotiate and establish repayment process. Maintains files and paperwork on past due accounts and collection progress. Reconciles returned check account monthly. Works closely with outside collection agencies.
Graduation with a High School Diploma or GED and any combination of education and/or experience related to the summary of duties totaling two years.
Previous experience in an office environment, especially with collection of past due debt.
Knowledge of FDCPA practices and bankruptcy law is helpful
Knowledge of basic accounting processes and procedures.
Knowledge of general office practices and procedures.
Skill in computers and computer software applications.
Skill in Microsoft Office, including Word and Excel. Skill in operation of a ten-key calculator.
Skill in reconciling and balancing accounts.
Excellent telephone skills.
Ability to handle stressful situations working with the collection of delinquent accounts; including bankruptcies, wage garnishment, judgments, credit reporting.
Ability to make calls to debtors for delinquent accounts, remaining calm and professional during stressful conversations.
Ability to be punctual and regular attendance is required.
Ability to act professionally in an office environment.
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