Director of User Services - San Juan College in Farmington New Mexico

Unfortunately, this job is expired as of 8/13/2012.

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San Juan College

Farmington, New Mexico 87402

United States

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Detailed Job Description

The position reports to the CIO of Technology Services and will be responsible for comprehensive computer support to all areas of the college.

Duties & Responsibilities

The scope of this position includes day to day oversight of all activities of User Services area including managing ongoing projects and tasks, managing incident tracking software, responding to customer inquiries and managing desktop imaging software to ensure operating systems, software packages and inventory are up-to-date and functioning properly. Responsibilities include supervision of User Services staff and student workers, researching and implementing management methods to insure efficient operations and lowered total cost of ownership and yearly budget preparation and budget management. This position works with other departments and users on campus, to determine computer hardware and software needs, prepares and maintains appropriate documentation for all User Services processes and procedures, and creates reports as required.


A Bachelor’s degree in Computer Science or a related field and five years of related work experience or any equivalent combination of education and experience. Five years’ experience with supervision/management responsibilities of a front line team in a customer service focused organization is required. Management of a technical support team is desired. Must have experience utilizing help desk management systems including reporting and oversight of tickets. Experience with imaging software a plus. The individual must possess strong communication, organizational and project management skills.

Physical Requirements: Varied sitting, standing, bending, walking. Ability to lift up to 25lbs related equipment/office supplies. All candidates are subject to a Criminal Background Investigation prior to any offer of employment.

Starting Salary

$55,000 - $60,000

Keyword Phrases

  • Director of User Services
  • Office if Technolgy Services
  • Innovative, Dynamic Learning College
  • Excellence
  • Computer Support and Training
  • I T Management/Director
  • Other IT
Employment Type:Administrative Staff
Degree Required: See Job Description
Experience: See Job Description
Level of Job: Director
Salary: $55,000 - $60,000
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter