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This class is the third of three levels in the Student Support series. Incumbents provide complete organizational information and services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, career services, international students, and disability services. This level is differentiated from the previous level by the individual responsibility incumbents have to make determinations of academic progress, financial aid, program coordination, or level of responsibility across multiple student support functions. Responsibilities include coordinating academic support programs that may recruit or advise students for assigned programs; counseling students on financial assistance, dependency status, and standards of academic progress; processing appeals and/or return of financial assistance; reviewing documents to determine visa status; monitoring international student status; reviewing and accepting financial documents; implementing regulations related to international students; tracking and awarding scholarships; reconciling accounts; and completing Federal verifications.
Five years related experience.
* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.
These duties are a representative sample; position assignments may vary.
1.Counsels and advises incoming and returning students on academic programs and progress, financial aid, internships, careers, study abroad programs, and/or other related programs.
2.Coordinates assigned program and/or service, which may include maintaining a caseload of students and counseling students on a variety of student services; determining student eligibility for services; locating social services or academic resources for students as requested; and performing related duties.
3.Manages a caseload of students counseling them on a variety of issues related to assigned academic area(s).
4.Prepares, reviews, and submits a variety of operational and student records, reports, forms, regulatory information, and related documents.
5.Performs other duties of a similar nature or level.
Knowledge, Skills, and Physical Requirements
Applicable academic programs, financial aid, extracurricular programs, and/or related services;
Applicable Federal, State, and local laws, rules, regulations, policies, and procedures;
Academic counseling principles;
Program coordination principles and practices;
Customer service principles;
Academic program requirements;
Computers and related software applications.
Coordinating academic programs or services;
Manage multiple initiatives and be flexible in a changing, fast-paced environment;
Connect with people, provide needed support and demonstrate patience and maintain a positive attitude;
Proactive approach to problem solving;
Advising students on academic issues;
Providing program support;
Interpreting and applying applicable laws, rules, regulations, policies, and procedures;
Preparing and maintaining records;
Using a computer and related software applications;
Communication, interpersonal skills as applied to interaction with students, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.
Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Key Position Information:
Financial Assistance Services provides the means for students to pursue their post-secondary educational endeavors. By providing students with the financial assistance needed to help cover the costs of obtaining a higher education, we are helping to make dreams come true each and every day.
St. Petersburg College (SPC) takes pride in helping students finish what they start, therefore assisting students with the financial aid process is critical in getting the student started in the best possible position to succeed. SPC is seeking a dynamic and energetic Student Support Advisor at the Seminole campus for our fast-paced financial assistance services department. To be a strong candidate for consideration, we are looking for someone who:
· has 2-3 years of well-rounded financial aid experience
· has a minimum of 1 year of counseling/advising experience
· is a self-starter, passionate about seeing students succeed,
· is willing to work in a team environment to solve problems;
· possesses excellent customer service skills;
· has a positive outlook and attitude;
· is able to de-escalate tense situations in person and on the phone;
· is innovative and creative enough to help remove barriers and help students succeed.
The Student Support Advisor typically assists students in person on campus; however, assistance is also provided via phone and email with a full spectrum of financial aid related questions. The Student Support Advisor will provide more detailed advising for students and parents. A thorough understanding of the FAFSA, verification, and SAP are just a few items that the Student Support Advisor will need to be familiar with. Additionally, we are seeking a candidate who has strong critical thinking skills and who can learn new systems and processes fairly easy.
This position will also be called upon to assist other campuses from time to time, with outreach initiatives in the surrounding communities, and default prevention initiatives as well.
The candidate will collect, review and verify financial aid & academic records submitted by students as well as verify eligibility for Federal and State Programs.
Prior financial aid experience is a must.
Excellent communication, interpersonal skills, and customer service experience is also required.
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