Detailed Job Description
Mission College is seeking a talented individual to fill the position of Institutional Business & Technology Analyst. Located in the heart of Silicon Valley, our staff and faculty are among the most qualified in the state and our students appreciate the college for its friendly staff and supportive atmosphere.
Under the direction of a Student Services Administrator, this position serves as a vital link between the College’s student success objectives and the West Valley-Mission Community College District’s technological capabilities. The analyst will provide supervision and coordinate staff duties as assigned. The analyst will provide expert cross-functional technology and reporting solutions for the College’s Student Support Services division from a business processes perspective with a focus on maximizing institutional efficiency and effectiveness. The analyst will work closely with all division areas.
A special focus is made in two areas: (a) strengthening the capacity to dis-aggregate data for analysis and closing critical gaps in connectivity of information systems; and (b) enhancing the college’s ability to effectively and efficiently monitor student progress from recruitment/admission through retention/education goal completion. The analyst works systematically to clean “dirty” data, find/recover missing elements/sources, and import/export data from external sources, including California State Admissions and national databases, internal data warehouses and programs (e.g., SARS), and the District’s student enterprise system. Reports and data files are developed and produced using recognized data warehouse software tools.
Applicants who possess the knowledge, skills, and life experiences to address the cultural and educational needs of a culturally diverse student population are encouraged to apply.
100% of full time, 40 hours per week, 12 months per year, with anticipated start date of April 22, 2015. Schedule may change to include some evening or weekend hours, as needed. This position is a member of the Supervisors Unit.
Work Location: Mission College, Santa Clara, CA.
We have begun a district-wide classification study of all regular, non-faculty staff positions. A classification study is a process of studying, analyzing, and describing the nature and level of work performed by employees. This classification study will ultimately produce uniform job descriptions for every employee.
The classification study will also include a compensation study that will provide information on what other employers pay employees who are performing similar duties. The District will use this information to ensure that our employees are adequately compensated.
The classification study started in November 2014 and is expected to take approximately 9-12 months to complete. As a result of this study, it is possible for the job description and/or compensation to change in this position opening.
Any combination equivalent to:
1. Education – A four-year degree with major course work in Computer Science or Business Analysis, or a related technical or professional field;
2. Experience – Three years of increasingly responsible employment experience directly related to the duties of this position;
3. Demonstrated ability to effectively work with persons of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- Prior project management experience with a clear and focused commitment to analyzing business / technology processes.
- Prior student enterprise system experience; Colleague-DATATEL system experience preferred.
- Cognos or similar business intelligence tool experience highly preferred.
- Post-secondary education background, with a preferred emphasis in community colleges.
Examples of Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty of the position satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required for the position.
- Lead, develop, design, document, maintain, evaluate, support and provide problem resolution for information systems applications; performs a variety of technical and analytical services across departments within the unit and, as needed, related to the Instructional Division.
- Monitor and report to management any deviation from procedures or policy; review, evaluate and implement recommendations for improved methods or procedures; plan, implement and document departmental business processes and projects.
- Oversee and manage multiple concurrent projects; support internal operations, budget management, and project planning; organize and analyze data for efficient reporting and retrieval; assist users in retrieving data from College / District systems; develop procedures, forms, and other organizational tools to implement and manage efficient technology and department-process workflow; plan and prepare correspondence related to the position.
- Organize, coordinate and supervise day-to-day activities and operations of assigned staff; schedule, monitor and evaluate staff and activities to ensure efficient services to College and District personnel.
- MIS report cleanup – assess error patterns & identify process correction needs; correct problems, via programming, process adjustment, training, etc; document process implementation activity.
- Assist with identifying and defining fields and data elements that can map across a variety of student systems and supporting software program/process activity; establish process documentation, develop training materials and train staff/faculty; work with IS to update user accessibility restrictions.
- Scanning Software enhancements – map critical process and programming activity, including development of process/mapping documentation, develop training materials and train staff and faculty.
- Data warehouse – assist with identifying and mapping data elements and building calculated fields for use in report-writing; assist with building auto processes/queries for the student services unit which supports student success measures and increased reporting capabilities, generally.
- Automated admissions applications – provide on-going maintenance/enhancements, and create the related process workflow and documentation.
- Liaison with the Office of Research and Planning, the Instruction Office and District I.S. to enhance the college’s ability to effectively and efficiently monitor the progress of student learning outcomes.
- Explore innovations and trends in technology for institutional applicability; investigate complex issues, evaluate alternatives and recommend appropriate solutions; assist in implementing approved solutions.
- Work as a technology liaison to instructional technology and provide assistance with purchase requisitions, pricing analysis for software and hardware needed for instruction/student services.
- Train users on the new/adjusted application implementation, including the recording of training for documentation and new user support.
- Confer and coordinate with College users and technical groups regarding applications, developing applications, determining system requirements and modifications of systems to enhance effectiveness.
- Consult with users to determine user needs, adjustment opportunities and assist in developing solutions to those needs and/or opportunities.
- Work directly with users to prepare detailed draft(s) of the work required.
- Compile data and perform analyses as directed; provide written and oral reports and proposals to management.
- Maintain accurate and complete system documentation and business records.
- Develop and maintain constructive contact with vendors, government regulatory and contract offices, college staff, and counterparts in other colleges.
- Provide technological advice and counsel to college departments.
- Respond to requests for ad hoc reports as directed and using appropriate software/data.
- Create data elements, tables, programs, coding schemes for small end user projects and update the documents as appropriate.
- Assist in the evaluation and testing of new software tools for efficient work flows.
- Attend enterprise system and program software training via webinars or local, regional, statewide and national training events and conferences.
- Perform other related duties as required.
Knowledge and Abilities
- Essential institutional research / planning methodologies.
- Data analysis practices applied to complex systems / software.
- Structured programming skills including program testing and debugging techniques.
- Documenting new and adjusted application changes, and updating user documentation changes.
- Data sharing techniques such as posting documents to a web link or file copies to a shared device (ftp).
- Utility software support tools such as editors, forms design and database query languages.
- Mainframe and microcomputer capabilities, operations, limitations, hardware and software for community college applications.
- Popular Web browsers.
- Web application development tools.
- Interpersonal, analytical and problem solving skills.
- Oral and written communication skills.
- Interpret an extensive variety of technical instructions in mathematical or diagram form.
- Prepare and organize/extract file documentation.
- Perform basic research (define problems, collect data, establish facts, and draw valid conclusions).
- Write, debug, test and document new programs, program interfaces and other enhancements to meet user needs.
- Translate programmatic procedures into clear and concise documentation.
- Train and provide technical direction and assistance to users.
- Consult with users, analyze existing hardware, software and networks and develop feasible alternative courses of action. Analyze situations accurately and adopt an effective course of action.
- Research and compile information.
- Prepare clear and concise written and verbal reports.
- Establish and maintain cooperative and effective working relationships with others.
- Operate modern office equipment.
- Maintain records and files.
- Meet schedules and timelines.
- Plan and organize time and work effectively.
- Work independently with minimum supervision.
Salary and Benefits
- Anticipated Hiring Range: $6,408–$7,062 monthly (Supervisors Salary Schedule, Range 30, Steps A-C).
- Employer-contributed medical, dental and vision for employee, spouse and dependents.
- Employer-paid long term disability for employee.
- Voluntary life insurance.
- 13 paid holidays, plus 1 floating holiday annually; paid non-workdays between Christmas and New Year.
- 22 days vacation leave accrued annually (25 days after 5 years).
- 12 days sick leave accrued annually.
- Personal necessity leave and personal business leave.
- Educational growth incentive program from $35 to $175 monthly.
- $500 longevity award annually after 10 years of service and $1,000 longevity award annually after 15 years of service.
- CalPERS retirement.
- Position is union affiliated with required dues.
- Interested applicants must submit online all materials requested, including: (1) A completed online West Valley-Mission Community College District application; (2) Resume; (3) Transcripts; (4) Cover letter and/or reference list, if requested; and (5) Any requested licenses or certificates, if applicable.
- All sections of the online application, including Education and Educational Work History, must be completed thoroughly.
- Supervisor(s) name(s) and telephone numbers must be included in the application.
- Incomplete applications will not be considered.
- Do NOT send unrequested materials. Unrequested materials will not be used for consideration of employment.
- The employment application and supporting documents represent you; it is to your advantage to fill out the application form carefully and completely.
- If a minimum requirement is possession of a degree, then a copy of transcripts is required to be included with your application to verify the degree being awarded. If no transcripts are included, the application may be screened as not meeting minimum requirements.
- Degrees must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education.
- Candidates with degrees earned outside of the United States must provide official certification of equivalency to U. S. degrees by a certified U. S. credential review service, must have a U.S. evaluation (course by course of the transcripts) and must be submitted with this online application.
- If you do not have an electronic version of the transcript, you can get it scanned at an office supply or copy store; then attach the electronic version of your transcript to this online application.
- Copies of diplomas, grade reports, graduation petitions, transcript evaluations requests, or similar documents WILL NOT be accepted in lieu of transcripts.
For assistance, contact: West Valley-Mission Community College District is an Equal Opportunity Employer
Office of Human Resources, Attn: Recruitment
14000 Fruitvale Ave, Saratoga, CA 95070
Phone: (408) 741-2174 Fax: (408) 867-9059