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Under the general direction of the Associate Vice President of Enrollment & Support Services, the Director of Undergraduate Admissions maintains overall responsibility for all activities related to the recruitment of Center for Online Learning students within their team of Associate Directors and Enrollment Counselors.
The Director leads the overall recruitment and interview process, and manages prospective student communications from the point of initial contact through registration of first term courses and through the first week of class.
•Manages, trains, and develops a team of 5 or more Associate Director roles and actively supports a positive, responsive student experience.
•Lead the training and management of student acquisition efforts of all team members. Bring best practices in student acquisition and retention activities from both traditional and online environments.
•Ensure through consistent auditing and coaching methods an outstanding enrollment through first term registration experience for undergraduate online students.
•Operate collaboratively with all student supporting resources to ensure a smooth transition between the Enrollment Counselor role and the Student Advisor role by fostering an engaging, supportive working environment among all team members.
•Develop the managerial skills of assigned team of Associate Directors so that they will be consistent, effective leaders and mentors to their team members.
•Work collaboratively with all departments to ensure that enrollment, retention, student satisfaction, and revenue objectives are achieved.
•Guide prospective student communication plan from the point of initial contact through first term registration. Identify opportunity areas for improvement.
•Maintain positive, professional working relations with all areas including the Admissions Operations/Training/Quality Assurance team that processes documents and monitors compliance of enrollment staff with all internal and external policies and regulations.
•Assist in developing strategies for the mining of prospective applicant data, and create a plan for outreach and follow through that maximizes enrollment potential of qualified students.
•Create and sustain a positive culture of excellence, community and integrity.
•Assist in providing clear processes to ensure all team members have a confident understanding of their roles and responsibilities.
•Assist in developing strategies for involving alumni and current students in the recruiting and mentoring process.
•Ensure compliance with all Saint Leo policies and all federal, state and accreditation requirements.
•Superior oral and written communication skills.
•Ability to effectively and proactively engage with a variety of constituents (prospective and current students, alumni, faculty, etc.) from many different cultural backgrounds.
•Superior organizational skills; ability to execute multiple objectives concurrently.
•Ability and demonstrated willingness to work evenings and weekends. Minimal travel required.
•Strong proficiency with MS Office and managing student databases required.
•Five (5) or more years of progressive experience in successful contact center management, with at least three (3) years in higher education.
•Bachelor’s degree from a regionally accredited institution required.
•Experience managing a team of 12 or more employees.
Master’s degree preferred.
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