Unfortunately, this job is expired as of 3/19/2015.
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This position is responsible for enhancing, integrating and supporting the infrastructure of Blackbaud NetCommunity (BBNC), the software that supports University Advancement’s online operations. This includes integrating all executable features of BBNC into University Advancement business processes and goals. This position will apply analytical and creative skills to identify and execute opportunities to increase the use of BBNC to create an innovative web-based platform that supports fundraising priorities. The Web Application Specialist position reports to the Manager of Information Services and serves as a member of the Advancement Services team, primarily supporting University Advancement operations.
•Serves as a BBNC expert and associated parts/tools in order to effectively advise usage and optimization
•Provides customer services and related tasks during business hours
•Aligns work within University Advancement policies and protocols and University branding
•Works independently and collaboratively on projects, as needed
•Builds product knowledge of BBNC and RE integration create maximize BBNC enhancement
•Streamlines and audits BBNC when necessary to uphold system integrity
•Creates and furnishes regular reporting regarding online BBNC activity
•Creates and maintains templates and workflow roles in supporting UA efforts
•Works with system administrator to identify and administer appropriate security rights/roles as needed
•Supports related key operations as a backup
BBNC Content Management and Infrastructure Support (50%):
•Serves as first point of contact for BBNC site related issues
•Ensures proper functionality of templates, pages, parts and forms
•Establishes business processes that support BBNC services
• Establishes infrastructure standardization to optimally manage and organize site development
•Builds new and updates current BBNC templates, pages, parts, and forms
•Develops templates and parts as necessary to create effective backend infrastructure
• Creates templates for all features of BBNC
• Recommends solutions and establishes standards and best operational practices
• Creates email templates and standards for use of targeted content
•Uses Raiser’s Edge for metrics, reporting and data collection processes
•Implements and supports ADVANCE Portal growth and enhancements
•Schedules maintenance opportunities to keep portal content relevant
•Identifies opportunities for innovation
BBNC Client Services Support (40%)
•Ensures accuracy, detail and timeliness of requess
•Establish and enhance services to align with BBNC need
•Coordinates with appropriate staff to ensure branding and maximize outreach efforts
•Problem solves functionality issues of templates, pages, parts and forms
•Continues support within BBNC capabilities using templates and standardization
•Creates and manages email templates and parts to support ongoing email outreach efforts
•Understands the integration between Raiser’s Edge and NetCommunity
•Provides technical strategy of BBNC to maximize use
•Documents business processes to provide continuity in ongoing operational support
•User training as needed
Other Related Duties (10%)
•Goal oriented projects
•Product version upgrades
2 years working experience in a Web Content Management System.
2 years of professional experience that required direct work in web development or design.
Higher education or non-profit work experience.
Experience working in a team environment.
Work experience in Blackbaud NetCommunity.
Work experience in Blackbaud Raiser’s Edge.
Graphic design experience with Adobe Creative Suite.
Experience developing within HTML.
User training experience.
IMPORTANT: In order to be considered as an applicant you must apply via the online application system, www.msudenverjobs.com.
Official transcripts will be required of the applicant selected for hire.
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