Detailed Job Description
Miami University ranks as the #2 public university in the percentage of students studying abroad by the time of graduation, and #25 in numbers of students studying abroad annually. The Associate Director will play a critical role in leading the Miami University Global Assistance Program (MU-GAP) to oversee all policies, procedures, orientation, and training activities to promote the health, safety, and security of academic travel. The Associate Director is responsible for the leading the collaborative development and implementation of policies and procedures, as well as programs that promote safety and transformative learning experiences by minimizing the associated risks and providing guidance and expertise. This position requires a high level of collaboration and coordination with key stakeholders across institutional divisions and the profession.
Policy development, review, coordination, implementation and compliance
Development, coordination, and regular review of policies, procedures, and activities associated with health, safety, and welfare of Miami University students and personnel traveling abroad or domestically for university sponsored or sanctioned activity, and for international students.
Reviews all provider contracts associated with student mobility programs. Develop and implement provider contract review standards. Develop and implement third party program vendor standards and review process.
Develop and maintain ongoing emergency preparedness and response plans for traveling programs. Collaborate with faculty program leaders to develop program emergency actions plans.
Develop and maintain student, faculty, and staff safety and security handbooks (print and online).
Collaborate to ensure compliance with FERPA, Clery Act, export control experts, and federal program integrity regulations, including state authorization.
Coordinate risk management and crisis response protocols and policies with approximately 75 approved providers for study abroad.
Risk analysis and management
Proactive travel risk assessment. Monitor world events, issues and legal decisions affecting global programs across higher education.
Proactively develop and communicate actionable health, safety, and security alerts, briefings, and updates to university constituents in coordination with key stakeholders.
Create and maintain systems for reporting safety and security incidents through government and professional organization contacts.
Coordinate travel insurance coverage with global health care insurance providers, and in collaboration with human resources and health and safety staff.
Training and outreach
Develop and implement health, safety, and security outreach and training programs for students, faculty, and staff involved in study and research abroad, in collaboration with the Forum on Education Abroad, NAFSA, and others.
Deliver orientation and training in large and small groups, online and in person, in collaboration with university experts and the Forum on Education.
Coordinate response to real or perceived crises in travel programs.
Collaborate in response to international students in crisis on campus.
Provide timely and thorough briefings to university leadership regarding incidents to promote effective decision-making. Conduct incident debriefings and after-action reviews, post-incident.
This position will require 24/7/365 emergency coverage, with attention to smooth transfer of responsibilities or responsibility sharing during travel, illness, or vacation.
Required to carry emergency phone.
Domestic and international travel may be required on short notice.
Bachelor's degree; demonstrated experience in health, safety, and security in global travel programming; demonstrated experience in partnership and travel vendor management, risk assessment, and emergency response; intercultural, interpersonal, and intrapersonal understanding; three to five years of experience in relevant field; demonstrated experience collaborating effectively with faculty leaders abroad; valid passport.
Counseling/social work experience; graduate, professional, or terminal degree in a related field; working knowledge of Forum on Education Abroad standards and application; Forum on Education Abroad certification; working proficiency in foreign language; experience living, studying, or working abroad; experience leading study abroad programs.
Special Instructions to Applicants
Applicants will be asked to submit a cover letter, resume, and list of three references when applying to this position. Inquiries only to Donna Gouvan at firstname.lastname@example.org.