Detailed Job Description
The newly-formed Student Success Center coordinates defined and targeted retention efforts as prioritized and directed by the Miami 2020 Strategic Plan, Division of Enrollment Management and Student Success priorities, and the University's overarching Student Success Committee with a defined goal to improve the already strong graduation rate to 85 percent for six years by 2020.
The new Student Success Center is embedded in a division committed to creating and sustaining a culture of engaged University-wide partnerships to facilitate the design, implementation, and support of strategic and research-based enrollment and student success practices. The division champions data-driven decisions, student-centered services, and shared collaboration across campus to lead and support the full student lifecycle from recruitment through graduation to lifelong success.
The Assistant Directors for Student Success, working in a team-environment, are responsible for proactive outreach to strategic subgroups of Miami students in order to improve student persistence, satisfaction and retention at the University.
The Assistant Directors for Student Success implement proactive outreach services to students and participate in intervention strategies in coordination with various University partners, including but not limited to internal offices within EMSS, Student Affairs and Academic Affairs. Using data and referrals from a variety of sources, the Assistant Directors serve as a "touch point" to connect with identified students to assist with problem-solving and accessing available services and resources throughout the University. The Assistant Directors also meet one-on-one with student walk-ins to the One Stop for Student Success Services who have questions that are multi-faceted and include issues beyond registration, financial aid and bursar/bill payment. The goal is to assist students with clarifying their questions/needs, guide or direct students to the right person or place on campus to find appropriate assistance, and follow-up with students until their concern is resolved.
The Assistant Directors for Student Success have assigned caseloads of specific populations of current and incoming students in order to help students navigate the University system to access targeted services that support their success.
The Assistant Directors for Student Success work collaboratively with colleagues throughout the University who provide direct services to students, in order to make appropriate referrals and to provide data to assist departmental service to students. As part of the division of Enrollment Management and Student Success, the Assistant Directors participate in committees to represent the needs/views of students and work collaboratively with the other departments. Assistant Directors for Student Success also teach a one credit hour student success course as part of responsibilities.
Assistant Director: Master's degree in Higher Education or a related field with at least 2 years of experience in higher education (could include graduate school assistantship).
Senior Assistant Director: Master's degree in Higher Education or a related field with at least 4 years of experience in higher education.
Desired experience in one or more of the following areas: working with a variety of student types; working with targeted student populations (Transfer Students, Veterans, Pell-grant recipients, First Generation students); data analytics and technology (interpretation and uses); one-on-one relationship building with students in higher education; teaching Student Success courses.
Special Instructions to Applicants
Applicants will be asked to submit a cover letter, resume, and list of three references when applying to this position. Inquiries can be directed to EMSS@miamioh.edu.