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Assists the supervisor/manager of the Testing Center in the overall delivery of services at the front and back desk of the center. Assists in the training of staff, ensures processes are followed precisely, assists clients with complex issues, interacts with a variety of clients including faculty, parents, students, and reports issues to key stakeholders.
Graduation from an accredited institution with a bachelor’s degree in directly related field of study or a combination of education and experience totaling four years is required.
Knowledge of computer hardware and software applications used in a testing environment.
Knowledge of testing procedures, protocols, and security measures before, during, and after exams.
Knowledge of customer service practices and procedures.
Skill in interpersonal communication, decision-making, and problem-solving.
Skill in office methods, techniques, practices, and procedures.
Skill in escalating/delegating critical issues.
Skill in conflict resolution.
Ability to perform a variety of office duties with minimal supervision.
Ability to meet and work with the public/clients effectively.
Ability to follow written and verbal procedures.
Ability to collaboratively work as a team to reach common goals.
Ability to communicate verbally and in writing.
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