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Responsibilities include but are not limited to the following: Provides comprehensive customer service in a high volume and challenging, fast-paced environment both at the front desk and the Academic Records Office. Interprets and responds to inquiries regarding registration, admissions, and general college policies. Problem solving online registration and process registration requests. Process student appeals and creating a statistical report for academic records. Daily processes include mail handling, answering phones, responding to student records inquiries from the campus community. Provides computer navigation support to students for Web Advisor, the Portal and Life Map, and responds to requests and refers students to appropriate resources for information on a breadth of topics such as advising, counseling, international student admissions, Start Smart, campus tours, financial aid and testing. Processes unofficial transcript requests and uses Image Now as needed to support operations. The individual in this position will also provide supervision to employees during the evening. Special projects as needed and other duties as assigned.
Commonwealth of Massachusetts Human Resources Division Classification Specification for Clerk VI may be obtained at the Human Resources Office or at: http://www.mass.edu/forinstitutions/humanresources/classspecshrd.aspRequirements:
Bunker Hill Community College is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at three satellite locations in the Greater Boston area. Recently re-certified as a Leader College by Achieving the Dream, BHCC is part of the Massachusetts public higher education system, which includes 15 community colleges. Founded in 1973, BHCC is the largest community college in Massachusetts, serving more than 14,000 students each semester across all modes of instruction. The College offers more than 100 certificate and degree programs that prepare students to enter four-year institutions or to enter the workforce prepared for better and more highly skilled jobs. Sixty-seven percent of students are people of color and more than 50 percent are women.
$426.08/wk-(20hrs. wk.@ $21.30hr.)
Shift: Monday- Thursday 2pm-7pm
Closing Date: January 22, 2015
Submit Cover Letter Addressing the Required Qualifications and Resume to: http://www.bhcc.mass.edu/employment. Expand position and click on “Apply Now” and follow instructions.
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