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Work with students to provide financial, clerical and administrative services to ensure efficient, timely, and accurate A/R collections and bad debt write offs.
•Communicate with students and university staff via phone, email, or mail, regarding delinquent accounts, payment agreements, discrepancies, collections, and write offs
•Perform reversing write off entries for collection payments received on collection accounts
•Perform pre-collection functions and processes
•Work collection files for demand letters and preparation to write off to collection agency
•Prepare and enter bad debt write off adjusting entries to accounts
•Perform necessary procedures to send written off accounts to collection agency
•Utilize Datatel Communication screens for proper account management and tracking
•Develop, implement, and maintain reports for accounts written off to collections agency
•Enter and/or remove appropriate write off and collection holds/flags on accounts
•Perform related collection tasks as assigned
•PC Proficiency to include Microsoft Office
•Excellent interpersonal/communication skills/ phone skills
•High degree of professional assertiveness
•High degree of confidentiality
•Attention to detail and accuracy
Bachelor’s degree from a regionally accredited university
•Experience working with college students and parents
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