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Coordinates and executes functions in the academic advising center. Provides leadership and supervision to academic advising staff.
Typical Essential Duties
Oversees special programs implemented in campus-based Answer Centers;
Assumes responsibility for de-escalation and conflict resolution within the academic advising center;
Provides evaluation reports regarding progress in achieving measurable student services outcomes of Program quality and student performance;
Remains current regarding college curriculum, policies and procedures;
Coordinates and conducts New Student Orientations (NSO);
Follows federal, state, college and department guidelines;
Defines and inputs strategic planning.
Bachelor’s degree in a related field to assigned area. Master’s degree preferred.
One (1) year of management experience in a field related to assigned area.
The classification is responsible for coordinating student services and activities in an assigned area. Incumbent responsibilities generally include providing direct student assistance; ensuring consistency and compliance with policies, procedures, and applicable regulations or guidelines; coordinating services with other departments and outside agencies; developing and evaluating programs and services; coordinating and facilitating special events; and, developing marketing and promotion strategies. Incumbents may have formal supervisory responsibility over support and/or technical staff.
These duties are a representative sample; position assignments may vary.
1.Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.
2.Develops and proposes program plans for assigned area of responsibility, which includes: writing academic/student goals, ensuring alignment with overall College goals; monitoring and evaluating program compliance with applicable goals and intended results.
3.Monitors compliance with specified guidelines and requirements in assigned area; investigates and resolves problematic issues.
4.Develops and maintains internal and external relationships; participates in/on a variety of meetings, committees, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other information; represents the department on committees, advocacy groups, and/or related groups.
5.Prepares, reviews, and submits a variety of reports, work papers, contracts, communications, schedules, and/or statements to and from internal departments, external agencies, and/or other applicable organizations.
6.Performs other duties of a similar nature or level.
Knowledge, Skills, and Physical Requirements
Applicable student support programs, academic advising, and/or related programs;
Program development and program management principles and practices;
Customer service principles;
Career planning principles and practices;
Community networking principles and practices;
Applicable Federal, State, and local laws, rules, regulations, policies, and procedures;
Diverse populations and cultures;
Computers and related software applications.
Prioritizing and assigning work;
Assessing student’s developmental needs and translate theory into practice;
Work in a flexible and fast paced environment;
Reason and exercise judgment and discretion;
Monitoring and evaluating employees;
Planning and developing programs;
Advising students on academic, finance or career issues;
Providing customer service;
Researching service delivery methods;
Using a computer and related software applications;
Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.
Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Key Position Information:
Incumbents in this class focus on providing professional-level support services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, career services, international students, and disability services. In addition to providing student support services, incumbents are responsible for developing internal and external partnerships to enhance services; conducting program assessment and evaluation to ensure effective delivery of services; making referrals for resources to assist in the students’ career and educational success; and serving as a liaison between high schools, students, employers, and the college. Incumbents in this class perform professional-level student support activities and may have formal supervisory responsibility for program staff.
The Disability Resource Specialist is the Primary contact person on campus for students with disabilities. The Disability Resource Specialist approves, oversees, arranges, and/or provides accommodations and support services for qualified students, in accordance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act. Responsibilities include evaluation of documentation presented; implementing or arranging support services; providing group and individual faculty training; liaison between teaching faculty and their program students, representing department in course and event planning and implementation, representing department on campus academic and student affairs committees, and communicating department and individual student needs to campus administration.
Additional Essential Duties
Conduct screenings, inquiries, and in-person/ e-mail/ phone interviews with current or prospective distance learning and on-campus students, community agencies, family members, and other learning institutions regarding SPC services for individuals with disabilities, provide information regarding appropriate documentation of disabilities;
Evaluate existing documentation of disability; interpret appropriate evaluation instruments, maintain original documentation files and updated accommodation notification forms;
Assign accommodations for students, including but not limited to: academic services, testing adaptations, changes of format or location, physical adaptations, and assistive technology;
Serve as liaison between individual faculty and students to ensure provision of accommodations, troubleshooting problems and mediating solutions when challenges arise;
Consult with feeder schools VE Specialists and guidance counselors, providing information on transitions issues, OSSD services, and access to the services for students. May involve attendance at bi-annual articulation meetings with Pinellas County Schools in addition to one-on-one contacts;
Serve on campus course substitution, alternate satisfaction, academic waiver, and discipline committees as needed/ assigned;
Enter and maintain written and/or electronic intake and grant data for students with disabilities;
As member of Disabilities Services committee, provide input into Administrative decisions to ensure college-wide consistency and compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act;
Partner with student affairs to develop plans for Student Success and retention of students with disabilities;
Provide general faculty information and assistance on ways to carry out accommodations for students with disabilities in their classes;
Work with Instructional Technologists and academic deans to provide training and information for faculty in accessible online and face-to-face course design;
Provide consultation to high school students, parents, faculty, and the community;
Coordinate services with academic advisors, student support programs, private practice professionals, Vocational Rehabilitation and other agencies on behalf of students with disabilities;
Conduct training for students in self-advocacy skills and learning strategies, either one-on-one or through student support groups;
Complete all reports and evaluations as required by district, state and federal regulations.
Master’s degree in a related field to assigned area, doctorate preferred. Background in counseling, exceptional education, rehabilitation, or similar field strongly preferred.
Five (5) years experience working with students with disabilities, cognitive test instrument interpretation, and adaptive curriculum and equipment.
Experience in working with postsecondary faculty and students preferred.
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