Unfortunately, this job is expired as of 12/23/2014.
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Support computer labs as designated, ensuring high up-time of computer labs and classroom technology; diagnose and repair workstations for end users using diverse network topologies and protocols; maintain computers and ancillary equipment such as workstations, laptops, printers and scanners; perform regular hardware maintenance; provide computer hardware and software expertise to academic and administrative end users; research and evaluate computer hardware, and software applications; determine and recommend solutions. This position is part of a career ladder, title and salary will be based on the incumbent’s education and experience.
Graduation from an accredited institution with an associate’s degree in Information Technology or related field plus one year of experience directly related to the Summary of Duties or any combination of higher education and work experience totaling three years, two years of which must be directly related to the Summary of Duties.
Career Ladder (may be hired at any one of these levels)
Technician 1: Any combination of post secondary education and work experience related to the essential duties totaling 3 years, 2 years of which must be directly related the essential duties. Also requires successful completion of 1 current industry recognized certification within 6 months of hire.
Technician II:Any combination of post secondary education and work experience related to the essential duties totaling 4 years, 3 years of which must be related to the essential duties of the position. Also requires successful completion of 1 current industry recognized certification within 6 months of hire.
Technician III: Any combination of post secondary education and work experience related to the essential duties totaling 5 years, 4 years of which must be related to the essential duties of the position. Also requires successful completion of 1 current industry recognized certification within 6 months of hire.
Knowledge of various computer applications such as word processing, spreadsheets, databases, power point, internet tools, email systems, and other general computer programs.
Knowledge of directory-based authentication (e-Directory or Active Directory).
Advanced knowledge of and experience working with at least 2 of the following: Mac OS, Windows OS and AD.
Skill in installing and monitoring servers.
Skill in working in a customer service, team-oriented, collaborative environment.
Skill with imaging using software such as WDS or SCCM.
Skill in backing up and restoring data.
Advanced knowledge of TCP/IP and application network protocols, firewall management, operating system configurations, anti-virus software, and VPN.
Skill in installing, troubleshooting, and repairing hardware and software problems and researching technical issues on Mac OS and/or Windows OS. Advanced technical experience installing, maintaining, and troubleshooting peripheral devices such as printers (local and network), scanners, tablets and smart phones.
Strong analytical and trouble-shooting skills.
Strong customer service, interpersonal, verbal, and written communication skills.
Ability to be highly self motivated with the ability to learn quickly.
Ability to work in a customer service, team-oriented, collaborative environment.
Ability to present ideas in user-friendly language.
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