Disability & Educational Support Program Support Services Technician - West Valley-Mission Community College District in Saratoga California

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West Valley-Mission Community College District

Saratoga, California

United States

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Detailed Job Description

The Disability and Educational Support Program (DESP) at West Valley College is seeking a talented individual to fill the position of DESP Support Services Technician.

West Valley College, though just minutes from the heart of the Silicon Valley, is in a beautiful park-like setting on 143 wooded acres. Our staff and faculty are among the most qualified in the state and our students appreciate the college for its friendly staff and supportive atmosphere.

Under direction of a program manager, assist in the organization and execution of daily operations of the Disability and Educational Support Program by providing clerical support that requires independent analysis and execution and technical computer support and accommodation support to students with disabilities.

Applicants who possess the knowledge, skills, and life experiences to address the cultural and educational needs of a culturally diverse student population are encouraged to apply.


100% of full time, 37.5 hours per week, 11 months per year, with anticipated start date of February 18, 2015. Schedule may change to include some evening or weekend hours, as needed. This position is a member of the West Valley-Mission Classified Employees Association (WVMCEA), Office, Technical & Business Services Employee Unit.

Work Location: West Valley College, Saratoga, CA.

We have begun a district-wide classification study of all regular, non-faculty staff positions. A classification study is a process of studying, analyzing, and describing the nature and level of work performed by employees. This classification study will ultimately produce uniform job descriptions for every employee.

The classification study will also include a compensation study that will provide information on what other employers pay employees who are performing similar duties. The District will use this information to ensure that our employees are adequately compensated.

The classification study started in November 2014 and is expected to take approximately 9-12 months to complete. As a result of this study, it is possible for the job description and/or compensation to change in this position opening.

Minimum Qualifications

Any combination of education or work experience equivalent to:
1. Education – Completion of a two year college degree, including course work in human services, special education or field closely related to assignment;


2. Experience – Two years of increasingly responsible work experience, including at least one year of increasingly responsible student or human services work, preferably involving individuals with disabilities.;


3. Demonstrated ability to effectively work with persons of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

Desired Qualifications

  • Experience working with individuals with disabilities.

Examples of Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty of the position satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required for the position.

  • Serve as initial source of information and assistance to persons contacting program office in person and on the telephone; answer questions and explain program requirements and procedures; provide information about schedules, policies and procedures, registration, course offerings or other program services; refer callers to other areas of the college as appropriate.
  • Provide clerical support to assigned function; maintain and organize files and records; sort and distribute mail; order and maintain office supplies; provide information and assistance to administrative, academic and support staff as appropriate; and perform other clerical support duties including scanning, data entry, word processing, submitting work orders as directed and other related duties.
  • Operate a computer, multi-line telephone console, facsimile machine, copier, shredder, and other office equipment related to assignment.
  • Schedule facilities, meetings or travel arrangements and maintain calendars; complete related reports as assigned.
  • Collect, maintain and organize program data; prepare and maintain various program databases, including furniture and equipment inventory, and program participation.
  • Train and provide work direction to student assistants and others, as assigned.
  • Gather, organize and compile data for program reports.
  • Participate in the development, organization and coordination of program activities.
  • Provide accommodation support duties, including, test assistance to students with disabilities, assistance with implementation of other accommodations, assistance with accommodation record-keeping and other related accommodation support duties.
  • Guide students in utilizing adapted technology; demonstrate the use of adapted technology.
  • Support the installation, maintenance and use of instructional and adaptive software.
  • Provide assistance with basic operational issues related to computers and adaptive equipment, including routine maintenance tasks such as uploading computer programs, deleting unnecessary student-created files, installing upgrades and other related duties.
  • Provide assistance with basic operational issues related to computers, computer programs and adaptive hardware and software to students with disabilities.
  • Work as part of the team in conjunction with the program staff.
  • Perform other related duties as assigned.

Knowledge and Abilities

Knowledge of:

  • Modern office practices and procedures including answering telephones, maintaining records and providing general information.
  • Operation of computer equipment and various software programs including word processing, database management and spreadsheet computer applications software, internet and email.
  • Telephone techniques and etiquette; data entry techniques; record keeping and filing methods.
  • Oral and written communication skills.
  • Interpersonal skills including tact, patience and diplomacy.
  • College resources available to students.
  • Physical, sensory, cognitive and learning disabilities.
  • Americans with Disabilities Act.

Ability to:

  • Communicate effectively both orally and in writing.
  • Work independently with little supervision; establish priorities and schedule work.
  • Effectively respond to questions and present information in person, over the telephone or by email.
  • Perform clerical support duties with speed and accuracy.
  • Respond calmly and demonstrate flexibility in a multi-task, fast-paced, environment.
  • Plan, organize and coordinate events and program activities.
  • Operate office equipment such as an electronic telephone system, copier, computer, fax and other office equipment.
  • Maintain timely and accurate records and files.
  • Prepare and monitor statistical records.
  • Establish and maintain effective and cooperative working relationships with others.
  • Effectively interact with persons with diverse disabilities and of diverse academic, cultural, socioeconomic and ethnic backgrounds using tact, diplomacy and courtesy.
  • Understand the special needs and problems of students with disabilities.
  • Provide support for the provision of accommodations.
  • Work as a member of a team.

Salary and Benefits

  • Anticipated Hiring Range: $3,976–$4,328 monthly.
  • Employer-contributed medical, dental and vision for employee and dependents, to include domestic partner (prorated for employees working less than 12 months).
  • Employer-paid long term disability for employee.
  • Voluntary life insurance.
  • 13 paid holidays, plus 1 floating holiday annually; paid non-workdays between Christmas and New Year.
  • Up to 22 days vacation leave accrued annually (prorated for employees working less than 12 months).
  • 12 days sick leave accrued annually (prorated for employees working less than 12 months).
  • Personal necessity leave and personal business leave.
  • Educational growth incentive program from $35 to $175 monthly.
  • $500 longevity award annually after 15 years of service and $1,000 longevity award annually after 20 years of service.
  • CalPERS retirement.
  • Position is union affiliated with required dues.

Application Information


  • Interested applicants must submit online all materials requested, including: (1) A completed online West Valley-Mission Community College District application; (2) Resume; (3) Transcripts – (unofficial or official copies) for stated degrees having the degree confer/award dates circled. Official transcripts will be required prior to employment start date should the position be offered; (4) Cover letter and/or reference list, if requested; and (5) Any requested licenses or certificates, if applicable.
  • All sections of the online application, including Education and Educational Work History, must be completed thoroughly.
  • Supervisor(s) name(s) and telephone numbers must be included in the application.
  • Incomplete applications will not be considered.
  • Do NOT send unrequested materials. Unrequested materials will not be used for consideration of employment.
  • The employment application and supporting documents represent you; it is to your advantage to fill out the application form carefully and completely.


  • If a minimum requirement is possession of a degree, then a copy of transcripts is required to be included with your application to verify the degree being awarded. If no transcripts are included, the application may be screened as not meeting minimum requirements.
  • Degrees must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education.
  • Candidates with degrees earned outside of the United States must provide official certification of equivalency to U. S. degrees by a certified U. S. credential review service, must have a U.S. evaluation (course by course of the transcripts) and must be submitted with this online application.
  • If you do not have an electronic version of the transcript, you can get it scanned at an office supply or copy store; then attach the electronic version of your transcript to this online application.
  • Copies of diplomas, grade reports, graduation petitions, transcript evaluations requests, or similar documents WILL NOT be accepted in lieu of transcripts.

For assistance, contact:
Office of Human Resources, Attn: Recruitment
14000 Fruitvale Ave, Saratoga, CA 95070
Phone: (408) 741-2174 Fax: (408) 867-9059
Email: Jobs@wvm.edu

West Valley-Mission Community College District is an Equal Opportunity Employer

Keyword Phrases

  • 2 Silicon Valley locations
  • student-centered learning environment
  • empowering diverse human capital
  • Disabled Student Services
Employment Type:Administrative Staff
Degree Required: See Job Description
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume