Technician I, II, III - IT Service Desk (part-time) - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 12/19/2014.

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Utah Valley University

Orem, Utah


United States
(JPP31614)

Categories

Detailed Job Description

Diagnoses and repairs workstations for end users using diverse network topologies and protocols. Maintains 200+ computers and ancillary/peripheral equipment such as workstations, laptops, printers, and scanners. Performs regular hardware and software maintenance to over 200 academic and administrative end users. Researches and evaluates computer hardware and software applications. Determines and recommends solutions. This position is a Career Ladder position and incumbent will be placed based on their experience, see preferred qualifications section.

Minimum Qualifications

Graduation from an accredited institution with an associate’s degree in Information Technology or related field plus one year of experience directly related to the Summary of Duties or any combination of higher education and work experience totaling three years, two years of which must be directly related to the Summary of Duties.

Preferred Qualifications

Career Ladder (may be hired at any one of these levels)

Technician 1: Any combination of post secondary education and work experience related to the essential duties totaling 3 years, 2 years of which must be directly related the essential duties. Also requires successful completion of 1 current industry recognized certification within 6 months of hire.

Technician II:Any combination of post secondary education and work experience related to the essential duties totaling 4 years, 3 years of which must be related to the essential duties of the position. Also requires successful completion of 1 current industry recognized certification within 6 months of hire.

Technician III: Any combination of post secondary education and work experience related to the essential duties totaling 5 years, 4 years of which must be related to the essential duties of the position. Also requires successful completion of 1 current industry recognized certification within 6 months of hire.

Knowledge

Knowledge of various computer applications such as word processing, spreadsheets, databases, power point, internet tools, and email systems.
Knowledge of using imaging software such as Ghost or Altiris.
Knowledge of TCP/IP and application network protocols, firewall management, operating system configuration, anti-virus software, and VPN.
Knowledge of two of the following applications: Outlook, Mac OS, Windows OS, and/or NOS.
Knowledge of directory-based authentication (e-Directory or Active Directory).

Skills

Skill installing, troubleshooting, and repairing hardware and software problems and researching technical issues on MAC OS and/or Windows OS.
Skill installing, maintaining, and troubleshooting peripheral devices such as printers (local and network), scanners, PDAs, and smart phones.
Skill in customer service.
Analytical and trouble-shooting skills.
Interpersonal, verbal, and written communication skills.

Abilities

Ability to backing up and restoring data.
Ability to present ideas in user-friendly language.
Ability to working in a customer service, team-oriented, collaborative environment.
Ability to be highly self-motivated with the ability to learn quickly.

Pay Range

$14.45 to $22.29 per hour

Keyword Phrases

  • IT Technology Support Services
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Computer Support and Training
  • Other IT
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Employment Type:Administrative Staff
Degree Required: Associate
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter
References