Student Success Specialist - Cuyahoga Community College in Cleveland Ohio

Unfortunately, this job is expired as of 11/19/2014.

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Cuyahoga Community College

Cleveland, Ohio

United States

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Detailed Job Description

Campus or Location

Metropolitan Campus

Job Responsibilities

  • Connects new, returning, and continuing students with enrollment and completion support and services
  • Serves on College‐wide and campus councils/committees as a subject matter expert for First Year Experience (FYE), engagement and completion initiatives. Designs and recommends new initiatives for council/committee approval and implementation. In collaboration with council/committee members, develops strategies to meet short and long‐term College retention and completion goals.
  • Employs a case management approach to working with, supporting, communicating and
    tracking interactions with identified student populations (i.e., new, continuing, and returning); refers students to appropriate support services
  • Ensures that students have an academic plan on file through campus events and personal
  • Provides direction to Student Ambassadors/Peer Mentors and their interactions with students to support the enrollment process from registration and engagement through retention and completion.
    Provides input for all recruitment, hiring and performance management activities. Is responsible for college‐wide training, daily schedules, financial aid compliance tracking, mentoring assignments and all case management tracking
  • Initiates contact and direct referrals for students who receive unsatisfactory academic progress reports
  • Designs, implements and supports a broad range of college‐wide events that encourage student engagement, retention and completion. Partners with Access, Learning and Success to
    communicate with students about campus co‐curricular activities (social, cultural, athletic, educational, clubs and organizations)
  • Participates in and supports new student orientation sessions and is responsible for overseeing and assigning student peer mentors to all new students to support student engagement through the student’s first year
  • Oversees the creation and distribution of the First Year Student and GradFest newsletters to promote student engagement and completion
  • Collaborates with the College’s internal marketing department to maintain student success web pages by uploading and editing content, developing and distributing messages about events and engagement opportunities to students through social media
  • Conducts outreach through approved classroom visits to introduce services available to students
  • Anticipates and meets all customer needs accurately, professionally and with a commitment to customer satisfaction
  • Performs other related duties as assigned

Required Qualifications


  • Bachelor’s Degree
  • Minimum of two years of experience servicing students in an academic setting
  • Experience developing, organizing and delivering presentations and to student groups
  • Experience supervising, assigning and reviewing work
  • Experience with integrated communication platforms, to include email, internet and social media
  • Demonstrated experience and familiarity with Microsoft Publisher


  • Excellent decision making skills
  • Exceptional verbal and written communication skills
  • Results oriented
  • Ability to multi‐task and coordinate projects
  • Ability to interact with and engage faculty, administrators, students and parents
  • Strong customer service skills and proven ability to develop and sustain productive customer relationships
  • Ability to work independently with minimal supervision
  • Proficiency with Microsoft Applications (Word, Excel, PowerPoint, Access, etc.)
  • Sensitivity to respond appropriately to the needs of a diverse population

Preferred Qualifications


  • Master’s degree
  • Experience with BANNER student information system


  • Knowledge of Cuyahoga Community College’s credit and noncredit programs, policies,
    procedures and personnel

Work Schedule

Standard College hours of business 8:30 – 5pm, Monday through Friday.

Target Hiring Rate/Salary

Minimum of $47,229 annualized

Special Note

This is a Full-time 1199/SEIU Bargaining Unit position, Grade 09. Full time 1199/SEIU bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Keyword Phrases

  • Student Affairs
  • Student Success Specialist
  • Exemplary Learning and Teaching Community
  • Embrace Diversity
  • Promote Individual Development and Quality of Life
  • Student Affairs and Services
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter