Responds to inquiries received in person, by phone, or electronically to assist current and prospective students with the steps to enrollment and resolving basic difficulties encountered in the enrollment process. Provides information to students from the United States and around the world, some of whom have little or no fluency in English. Ensures student and client satisfaction by providing a high level of internal and external customer service. Contributes to individual and team student enrollment and retention goals.
Primary Work Location
1.Associate's Degree [preferred] from a regionally accredited institution. 2.Customer service experience, preferably in a face-to-face environment. 3.Experience working with international students or customers. 4.A demonstrated commitment to diversity. 5.Ability to perform all of the essential functions of the job with or without reasonable accommodation.
Knowledge, Skills, and Abilities
1.Skill in the use of a personal computer and general office software, including but not limited to MS Office and Outlook. 2.Ability to communicate effectively in a multilingual environment, interpersonally, orally and in writing, with supervisors, co-workers and customers. 3.Ability to provide superior customer service, conduct clear telephone conversations, and respond to complaints with tact and diplomacy. 4.Ability to coordinate multiple projects and tasks simultaneously in a very fast paced, ever-changing work environment. 5.Ability to provide initial assessment of student questions and concerns, and apply critical thinking. 6.Ability to work effectively in a diverse community and meet the needs of diverse student populations.
Essential Job Functions
1.Receives questions by telephone or in person and assists students with completing the steps to enrollment. 2.Assists students with determining the status of their application or enrollment and resolves problems at early stages. 3.Determines when a student has encountered deeper problems and refers case to a Client Service Center consultant. 4.Schedules appointments for prospective and current students to meet with Client Service Center consultants and the international student advisor. 5.Answers questions about Valencia's Continuing Education programs and enrollment process: by phone, in person, email, or fax. 6.Supports the Client Service Center's consultative approach by helping to assess student needs and to promote and offer additional programs/services. 7.Orients students to on-line forms and available information. 8.Provides general reception services. Answers questions about Valencia's services, hours, programs and schedules, and/or directs them to the correct destination. 9.Assists with mailing and calling campaigns to prospective and/or current students for enrollment and retention. 10.Prepares and maintains departmental reports regarding student inquiries. 11.Performs data entry of prospective student information, and documents in the learning management system all discussions held with students. Acquires and maintains knowledge of software used in the department, including the learning management system (Continuity). 12.Performs general clerical activities such as filing, record keeping, and shredding documents.
13.Ensures that the lobby/reception area is kept tidy. 14.Performs other duties as assigned.
Special Instructions to Applicants
For consideration, the following is required: a completed on-line Valencia College employment application. A resume & cover letter must be attached at the time of application.
During the online application process, you will be required to provide a response to specific questions to complete the application process. All letters of reference must be attached at the time of application.
The size of your documents must be less than 2 MB in MS Word or PDF format.