Assistant Technician - Collections - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 11/15/2014.

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Utah Valley University

Orem, Utah

United States

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Detailed Job Description

Under limited supervision performs moderately difficult office work and fieldwork in support of the collection of past due accounts. Researches and analyzes historical data on past due accounts. Ascertains location of customer. Contacts customer by telephone or letter to determine reason for delinquency and to educate customer on proper payment process. May negotiate and establish repayment process. Maintains files and paperwork on past due accounts and collection progress. Reconciles returned check account monthly. Works closely with outside collection agencies.

Minimum Qualifications

Graduation with a High School Diploma or GED and any combination of education and/or experience related to the summary of duties totaling two years.

Preferred Qualifications

Previous experience in an office environment, especially with collection of past due debt.
Knowledge of FDCPA practices and bankruptcy law is helpful.


Knowledge of basic accounting processes and procedures.
Knowledge of general office practices and procedures.


Skill with computers and computer software applications.
Skill in Microsoft Office, including Word and Excel. Skill in operation of a ten-key calculator.
Skill in reconciling and balancing accounts.
Excellent telephone skills.


Must be able to handle stressful situations dealing with the collection of delinquent accounts; including bankruptcies, wage garnishment, judgments, credit reporting.
Must be able to make calls to debtors for delinquent accounts, remaining calm and professional during stressful conversations.
Ability to be punctual and regular attendance is required.
Must be able to act professionally in an office environment.

Pay Range

$9.49 to $11.86 per hour

Keyword Phrases

  • Asst VP Business Office
  • Assistant Technician - Collections
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Business and Financial Management
Employment Type:Administrative Staff
Degree Required: High School
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter