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Quinnipiac University invites applications for the position of Desktop Support Specialist to work in a fast-paced collaborative environment. The Desktop Support Specialist provides timely, effective and quality customer support to faculty, staff and students using computer (PC & Mac) and audiovisual equipment.
Hours are 9 a.m. to 5 p.m. Monday through Thursday, and 7 hours flexible on Friday through Sunday.
Quinnipiac University is a thriving private university with 6,500 undergraduate and 2,500 graduate students, located in Hamden, Connecticut, approximately 90 minutes from New York City and two hours from Boston. Consistently ranked among the best universities by U.S. News & World Report and recently named one of the 2013 Great Colleges to Work For by The Chronicle of Higher Education, Quinnipiac offers 58 undergraduate majors and 20 graduate and professional programs, including those leading to degrees in both law and medicine. At the core of Quinnipiac is its commitment to teaching and collaboration. Quinnipiac fosters partnerships among students and with faculty; it is a spirited, welcoming campus.
Provide technical support in-person, via phone and using remote access software.
Maintain computer & audiovisual hardware used in staff offices, public venues and classrooms. As needed assist with the setup and use of such equipment, assisting with scheduled hardware refresh/replace and software upgrade initiatives.
Manage installed base of computer hardware and software using Active Directory, Group Policies, scripting languages & batch files to automate tasks.
Utilize imaging technologies (WAIK, Ghost, etc.) to develop & deploy standardized configurations, and to and facilitate the transfer of user data between computers.
Participate on multi-department project teams working to develop and deploy new applications and technology to the University community.
Promote and explain available services and technology to parents and students at Admissions and Student Affairs events.
All other related duties, as deemed appropriate and assigned by the Director of Client Services.
Required Minimum Qualifications:
Associate’s degree required.
Minimum 2-3 years of relevant experience.
Must be able to work the hours as stated in the description. As needed, able to work overtime, evenings and weekends as required.
Excellent communication, customer service, interpersonal, and presentation skills.
Desired Minimum Qualifications:
Bachelor's degree is preferred.
Considerable experience with Ghost, WAIK, or similar imaging technologies.
Proficiency administering computers using Active Directory, Group Policies, WSUS, etc.
Familiarity with Track-It software, to manage work requests and asset inventory.
Advanced expertise with operating systems and productivity software (Windows and Mac).
Experience providing technical support in a higher education environment.
Relevant certifications: Microsoft, Apple, CompTIA A+, HDI, etc.
Quinnipiac University has a strong commitment to the principles and practices of diversity throughout the University community. We welcome candidates who would enhance that diversity. Quinnipiac offers a great work environment, challenging career opportunities, competitive compensation and a comprehensive benefit program.
Job Code: 2014-1597
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