Completion Project Manager - Cuyahoga Community College in Cleveland Ohio

Unfortunately, this job is expired as of 10/24/2014.

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Cuyahoga Community College

Cleveland, Ohio

United States

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Detailed Job Description

Campus or Location

Metropolitan Campus

Job Responsibilities

• Collaborates with campus success teams, Counseling Offices, Financial Aid & Scholarships, and the Registrar’s Office to provide specific triage to students and remove barriers to completion.
• Coordinates with academic affairs, counseling, and other offices to facilitate conversations around subs and waivers and assist students to the most direct path to completion.
• Provides direct outreach and triage to students with special circumstance and various “holds” to resolve outstanding issues, connect them with resources, and move students toward completion.
• Coordinates a case management approach and provides expertise in developing intentional outreach to students to facilitate certificate and degree completion.
• Works with VP of Access & Completion and team to direct, track, and analyze enrollment data around cohorts of students closest to completion.
• Serves as the main point of contact and information for college wide certificate and degree completion efforts.
• Responds to tracking requests, evaluates completion efforts, and provides feedback to improve case management approach and intentional interventions with cohorts.
• Coordinates collaboration with secondary Tech Prep Students to CTE post-secondary programs
• Performs other duties as assigned.
**The following essential functions apply when the CPM is working with graduating Tri-C Students (otherwise they don’t apply and will not be a part of the essential functions the incumbent will be evaluated upon):
• Directs and manages college wide completion events such as Grad Fest, and the distribution of DARS reports to students on the campuses
• Works closely to provide outreach to students identified through the Clearing House as potential “reverse transfer” candidates to encourage receipt and audit of transcripts from partner institutions and works closely with Registrar’s Office to automate the reverse transfer process for students

Required Qualifications

• Bachelor’s Degree and/or minimum of 5 years of experience in higher education services area with high-touch student services, such as admissions, financial aid, business services, retention programs, or in student affairs

• Proven leadership skills and ability to foster a team environment and work collaboratively
• Demonstrated commitment to providing exceptional customer service
• Strong results-orientation
• Understanding of enrollment or retention services performance metrics, and ability to analyze data to inform practice
• Experience working with academic plans, program pathways, and/or degree tracking/audit software to assist students and promote completion
• Excellent written, verbal and interpersonal communication skills with all levels of staff and leadership
• Strong event planning and facilitation experience
• Proficient with Microsoft Office software applications
• Sensitivity to appropriately respond to the needs of a diverse population


• Customer Service
• Collaboration / Inclusion
• Communication
• Results Focus

• Servant Leadership
• Flexibility / Adaptability
• Time Utilization / Organization
• Quality of Work

• Continuous Improvement / Innovation

Preferred Qualifications

• Master’s Degree
• Knowledge of enrollment or retention services software and emerging customer relationship technologies

• Ability to work independently to complete goals and reach deadlines

Work Schedule

Standard College hours of business 8:30am to 5pm, Monday through Friday.

Target Hiring Rate/Salary

Special Note

Special Note

Posting Open Date 10/20/2014

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Keyword Phrases

  • College Pathway Programs
  • Completion Project Manager
  • Exemplary Learning and Teaching Community
  • Embrace Diversity
  • Promote Individual Development and Quality of Life
  • Admissions & Enrollment / Recruiting
  • Counseling
  • Student Affairs and Services
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Manager
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter