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Under the direction of the Assistant Director of Operations, advises students and parents regarding the available financial aid and the process of qualifying for aid. Researches information on available programs and procedures to establish eligibility and provide students and families options and alternatives for financing educational goals. Evaluates students’ financial aid requests, awards and adjustments. Reviews financial aid files to ensure accuracy and compliance in awarding aid to students.
Graduation from an accredited college or university with a bachelor’s degree in Business Management or Behavioral Science or related field plus one year of experience related to the Summary of Duties or any combination of education and/or experience totaling five years.
Knowledge of federal regulations pertaining to financial aid, including needs analysis, eligibility assessment, and packaging strategies.
Knowledge of financial aid policies, procedures, and eligibility requirements.
Knowledge of customer service standards and procedures.
Knowledge of automated financial aid management systems.
Skill in office methods and techniques.
Skill in developing presentations and informing those in financial need.
Skill in interpersonal communication.
Ability to obtain accesses to federal government databases pertaining to federal student aid.
Ability to analyze and solve problems in an effective and professional manner.
Ability to work independently and to organize a heavy workload.
Ability to operate office equipment, computers, and computer software applications.
Ability to communicate effectively with a diverse group of individuals to meet their needs.
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