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This position functions as a technician in the area of the University’s Wireless network, remodeling projects, upgrading and supporting the University’s network. This position provides assistance in support of the University’s Authoritative Domain Name Servers (DNS), IP Manager of the University’s Class B address space, and routers. This position assists others in implementing, designing, and upgrading campus networking equipment. This position assists with keeping network documentation up to date.
Serves as the first level support technician of the wireless networking systems of the University. Installs, configures, and tests active mission critical network communications between equipment such as servers, routers, switches, wireless access points and the Internet; Helps troubleshoot wireless networks to ensure reliable and continuous services. Currently this is approximately 400 wireless access points and their access is supported through the University’s network. Position continuously monitors access points to ensure optimal performance. Examples of items supported with wireless networking systems include TCP/IP, 802.1x and 802.11n/b/g; on various operating systems such as UNIX, Mac OSX, and Windows.
Serves as the first level support technician of the wired networking systems. Implements, upgrades, and maintains the network; Troubleshoots network related problems, often involving contact with end users to identify symptoms. Isolates faults to a particular Local Area Network (LAN) and/or cabling system/set of components, examines it for non-conformance, and/or utilizes network test equipment such as a protocol analyzer to isolate the fault. Engages in repair effort or will suggest course of action as appropriate. Examples of items supported with wired networking systems include basic network monitoring tools such as TCP/IP, 802.1q; on various operating systems such as UNIX, Mac OSX, and Windows.
Responsible for ensuring the network management and monitoring systems (InfoBlox NetMRI, Solarwinds, Aerohive, SafeConnect, ExpressConnect) are properly monitoring the correct network hardware. Examples of items supported in this area include: basic network monitoring tools such as Solarwinds, CiscoWorks LMS, Infoblox and NetMRI; on various operating systems such as UNIX, Mac OSX, and Windows.
5% – Other duties as assigned.
Examples of work performed
•Part of the duties of this position is to move from building to building throughout the campus installing switches in closets on racks that can be as tall as 8 feet high. This work requires climbing a ladder carrying equipment that can weigh up to 50 pounds.
•Part of the duties of this position involves working with Ethernet cables that have up to 8 wires inside; all of the wires are a different color. The different colors of the wires are meaningful as the colors provide information necessary to know how the cable should be installed. The person in the position must be able to visually identify colors to do this type of work.
Two year’s college education in related field or four year’s related experience
Qualified individuals must:
• Have experience conducting network troubleshooting.
• Possess experience in providing customer service to all levels of an organization.
• Have training and/or exposure to network protocols such as TCP/IP, 802.1q, 802.11n/b/gand basic network monitoring tools such as solarWinds, CiscoWorks LMS, Infoblox, and NetMRI, and well as various operating systems such as UNIX, Mac OSX, and Windows.
• Be able to walk 2 miles; climb an 8-foot ladder carrying 50 pounds; be able to identify colors.
Training or knowledge of the Cisco product line (specifically Cisco 6500s, Cisco 3750, 3560, 2960 switches)and Networking cabling testers (such as Fluke cable analyzer, Fluke NetTool, Fluke Network Assistant, Fluke protocol analyzer).
Any education and/or certification in networking areas such as Network#, Cisco CCENT, Cisco CCNA.
IMPORTANT: In order to be considered as an applicant you must apply via the online application system, www.msudenverjobs.com.
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