Vice President, Student Services - West Valley-Mission Community College District in Santa Clara California

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West Valley-Mission Community College District

Santa Clara, California

United States

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Detailed Job Description

Mission College’s first priorities are students, their learning, and their success. The College is seeking a talented individual to fill the position of Vice President of Student Services.

Mission College, one of two colleges in the West Valley-Mission Community College District, began in the fall of 1979, and eventually grew to the present day 164-acre site that enrolls over 15,000 students and reflects the ethnic and racial diversity of the Santa Clara County region. The highly diverse and active student population makes the environment at Mission College energetic and vibrant. Our faculty is among the most qualified in the state and our students appreciate the college for its friendly staff and supportive atmosphere.

Committed to supporting companies in Silicon Valley, Mission created the Mission College Center for Innovation and Technology (MC²IT). This Center allows students, active high-tech professionals, and entrepreneurs the opportunity to work together and learn while solving real-world engineering problems.

Our college continues to grow as we just opened the Gillmor Center this past Summer 2014. Recognized as a LEED Gold building, the Gillmor Center houses state of the art classrooms and labs, 2 large forum classrooms, faculty offices, and duplicating center. We are undergoing construction of a new Wellness Center, opening in Spring 2015; and design has begun on our next new building, the Student Engagement Building, which will house a one-stop student services operation, classrooms and labs, our decorated Welcome Center, and offices. In recent years, we have opened several new facilities, including our Campus Center, Library and Telecommunications Center, Science Building, Child Development Center, and Hospitality Management Building.

The College’s accreditation was reaffirmed by the Accrediting Commission for Community and Junior Colleges. The Commission’s Visiting Team recognized Mission College for:

  • Providing a well-maintained, attractive campus and safe and fully-equipped facilities that promote a positive learning environment.
  • Collegiality among college faculty, staff, and administrators and expressed mutual respect of each other’s programs, services, and achievements.
  • The forward-looking attitude and passionate commitment of faculty, staff, and administrators to the college and its students, and the willingness to come together in difficult times to meet challenges facing the college.
  • Establishing an Asian American Special Collection and Speakers Program, as well as acquisition of Spanish language databases to enhance services to campus and distance learning students.

Currently, Mission College is in the process of following up from the 2014 Accreditation cycle.


  • The College desires a Vice President who will lead Student Services into the future. For the well being of the institution, the new Vice President will need to demonstrate genuine commitment to the college.
  • Changing economic and social demographics of the dynamic Silicon Valley region require a renewed emphasis on outreach, recruitment, and retention to increase enrollment, particularly of historically underrepresented groups.
  • The College must continue to review its programs and services and adjust to changing student demographics and needs.
  • The College seeks to continue to increase student access to college with consideration to demographics, cost of living, and competitive educational environment.
  • The College is in the middle of a $157 million bond construction program. A new student engagement building is halfway through design, so the new VP will need to provide leadership and input to the building, which will provide a one stop shop for most student support services.
  • The College will be updating its educational and facilities master plan.
  • The College conducts program review annually and is following up on recommendations made following the accreditation team visit in spring of 2014.
  • The College has a $4.15 million Title V Asian American Native American Pacific Islander Serving Institutions (AANAPISI) grant that requires institutionalization of new programs and services.
  • The Student Services and Special Programs (SSSP) is a new state program replacing Matriculation; the new Vice President will be critical in the implementation of this new program and improving student success at Mission College.

Applicants who possess the knowledge, skills, and life experiences to address the cultural and educational needs of a culturally diverse student population are encouraged to apply.


Under direction of the President, plan, organize, coordinate, develop, direct, administer and evaluate supportive programs, services, resources and activities for students on an assigned community college campus; provide leadership and direction to academic and classified staff in all areas of student services including admissions and records, counseling, student activities and government, Campus Center, financial aid, tutorial services, health, CALWORKS, Extended Opportunities and Programs and Services (EOPS), Access, Disabled Student Programs and Services, athletics, career opportunities and job placement, college transfer services and marketing.

This is an academic management position assigned to a comprehensive community college with a wide variety of instructional and supportive programs, resources and facilities. The incumbent reports directly to the President. The Vice President, Student Services, provides leadership for academic and classified staff involved in the delivery and administration of the full range of comprehensive student services program for the college. The incumbent works closely with the President to facilitate achievement of goals and objectives consistent with District mission and goals, and also formulates, develops and implements student services, systems, policies, standards and activities in compliance with a variety of federal, State, local and District laws, regulations, policies and procedures.

This position is full time, 40 hours per week, 12 months per year, with anticipated start date of January 21, 2015. Schedule may change to include some evening or weekend hours, as needed. This position is an Educational Administrator and part of the Administrative employee unit.

Work Location: Mission College, Santa Clara, CA.

Minimum Qualifications

1. Education – Possess a Master’s degree or the equivalent. Candidates who claim the equivalent qualifications must provide conclusive evidence of their qualifications;


2. Experience – One year of formal training, internship, or leadership experience reasonably related to the administrator’s administrative assignment;


3. Demonstrated ability to effectively work with persons of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

Desired Qualifications

  • An earned doctorate from an accredited institution; AND
  • Management experience as executive director, dean, or vice president in student services area preferred.

Examples of Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty of the position satisfactorily.

  • Provide direction and leadership to all academic and classified staff assigned to student services functions, programs, operations and activities on an assigned college campus; formulate, develop, implement and review a broad variety of policies, standards and outcomes to assure that students are afforded optimum supportive services while pursuing academic and vocational fields of study.
  • Serve as a member of the President’s leadership team and participate in establishing and achieving institutional goals in accordance with the District’s educational master plan; direct the development of short- and long-range plans for all student services functions in coordination with the leadership of other District entities.
  • Assure optimum services to students in all areas of student life, including maintenance of student records, academic and personal counseling, recreational and sports activities, health services, student government and other clubs and organizations, tutorial services, financial aid, and assistance programs for students with disabilities.
  • Direct the management, operations and activities of the college’s student activities center; assure that a diversity of social, recreational and athletic opportunities are available to all student groups within the college community.
  • In a quality and service-oriented environment, supervise and evaluate the performance of administrators and supervisors responsible for administration and implementation of supportive student services; promote an environment of cooperation and mutual effort to foster the success and achievements of students.
  • Confer with college administrators and others regarding management issues involving student services and programs of the college including recommendations for new or revised policies and procedures; assure that all areas of student services interface effectively and are appropriately integrated with the instructional program.
  • Work closely with academic staff in regard to developing, modifying and enhancing student services; review and evaluate existing programs and promote expansion of services to meet the diverse needs of community college students including new, transfer, re-entry and high school advanced placement students.
  • Serve as the President’s designee for student discipline and related policies; promote the resolution of disciplinary issues through the college’s internal process; assure the fair, consistent and objective enforcement of policies and regulations governing student conduct.
  • Represent the college to local, State and federal governmental bodies and agencies involved in providing benefits, resources, services and programs for community college students; when requested, represent the college to the community including other educational institutions, business interests and service organizations.
  • Assure compliance with all applicable laws, rules, regulations and restrictions related to assigned student supportive services, programs and activities; assure that the highest legal and ethical standards are maintained and clearly communicated to subordinate personnel.
  • Review and evaluate effectiveness of key personnel, programs and services; assure development and implementation of supplemental programs and services which are efficient, effective and responsive to the needs of the community and college; recommend operational changes and improvements as appropriate.
  • Direct the efforts and activities of assigned committees, task forces and work groups; delegate responsibility to subordinates for representing the college’s interests in the local community and at State or national meetings; review and evaluate information, factual summaries and recommendations from work groups and team leaders.
  • Work collaboratively with faculty, deans and administrators in developing the college catalog and schedule of classes; direct planning for college graduation ceremonies.
  • Review reports related to the financial resources of assigned programs and services; assure that human and financial resources are allocated efficiently and effectively; direct the timely and accurate preparation of records, reports, summaries and projections of data related to student participation, funding and implementation of short- and long-range plans.
  • Serve as coordinator for College marketing activities; serve as coordinator of off-campus education sites as assigned.
  • Work cooperatively as a member of the management staff of the College and District toward the achievement of its goals and objectives.
  • Provide leadership consistent with the mission and function of the College and District.
  • Recommend and implement techniques to improve department policies and practices, increase efficiency, take advantage of opportunities and maintain state-of-the-art practices, keeping abreast of current trends and practices in the field.
  • Maintain effective public relations with the larger community.
  • Assure smooth operations within the areas of responsibility.
  • React to change productively and handle other essential tasks as assigned.
  • Immediately report known or likely fraud, illegal acts, violation of provisions of contracts or grant agreements to the appropriate parties.
  • Select, assign, orient, train, supervise, counsel, discipline and annually evaluate the performance of direct subordinates; delegate the responsibility for supervision of indirect subordinates to subordinate supervisors to assure efficient and effective performance; develop expectations for performance and standards of excellence.
  • May be assigned to lead or participate in District-wide or college committees, initiatives, teams or ad hoc groups; responsible and accountable for completion of assigned tasks when assigned to such a group; when chairing such a group, evaluate the performance of committee members and forward input to members’ supervisors for consideration during the performance evaluation process.
  • Prepare and administer annual budgets for assigned area; review and approve expenditures according to established District policies and procedures.
  • Participate in preparation of state and federal grant applications.
  • Night and occasional weekend Supervisory shifts.
  • Perform related duties as assigned.

Knowledge and Abilities

Knowledge of:

  • Principles, theories and practices of administration specifically related to the student services available at institutions of higher education.
  • Development and implementation of a broad variety of student services and programs at a community college.
  • Programs and services designed to foster the academic achievement of students including personal and academic counseling, tutorial services, assistance programs for students with disabilities, student activities and government, financial aid, veterans affairs and other programs.
  • Principles and practices of leadership, management and supervision.
  • State Education Code sections, federal laws and regulations, and District policies related to student services and programs, including the Americans with Disabilities Act, educational benefits for veterans, financial aid and other programs.
  • Local, State and federal laws governing a community college district.
  • District organization, operations and objectives.
  • Budget administration for multi-faceted student services programs.
  • General trends in academic, vocational, adult education, community and contract education.
  • Needs, interests and concerns of various groups of community college students.
  • Oral and written communication skills.
  • Interpersonal skills including tact, patience and diplomacy.

Ability to:

  • Provide leadership and direction to college administrators, faculty and classified staff assigned responsibility for student activities and government, tutorial services, financial aid, admissions and records, personal and academic counseling, Disabled Student Programs and Services, Extended Opportunities and Programs and Services (EOPS), Access, veterans affairs, and other student services areas.
  • Select, assign, orient, train, supervise, counsel, discipline and evaluate the performance of direct subordinates.
  • If chairing a committee, evaluate the performance of committee members and forward input to members’ supervisors for consideration during the performance evaluation process.
  • Plan, organize, direct, administer, review and evaluate all student services programs, services and activities.
  • Analyze complex financial, statistical and narrative data regarding the college’s student services.
  • Maintain current knowledge of supportive programs and services for various constituencies within the college community.
  • Assure compliance with local, State and federal laws related to the provision of student services on a community college campus.
  • Direct the effective interface and integration of student services and programs.
  • Develop, implement and promote innovative student services and supportive learning resources as an integral part of the instructional program.
  • Communicate effectively both orally and in writing.
  • Establish and maintain effective and cooperative working relationships with others.
  • Delegate authority and responsibility to subordinates effectively.
  • Relate effectively to people of varied academic, cultural and socio-economic background using tact, diplomacy and courtesy.

Salary and Benefits

  • Anticipated hiring range: $10,677–$11,229 (monthly); with a maximum earnable monthly salary of $12,610.
  • Additional compensation: $1,500 for doctorate added to base salary annually, to be prorated on a monthly basis.
  • Employer-contributed medical, dental and vision for employee and dependents, to include domestic partner.
  • Employer-paid long term disability for employee.
  • Voluntary life insurance.
  • 13 paid holidays, plus 1 floating holiday annually; paid non-workdays between Christmas and New Year.
  • 22 days vacation leave accrued annually (25 days after 5 years).
  • 12 days sick leave accrued annually.
  • Personal necessity leave and personal business leave.
  • Professional development and renewal leave.
  • $500 longevity award annually after 10 years of service and $1,000 longevity award annually after 15 years of service.
  • CalSTRS retirement.

Application Information


  • Interested applicants must submit online all materials requested, including: (1) A completed online West Valley-Mission Community College District application; (2) Resume; (3) Transcripts – (unofficial or official copies) for stated degrees having the degree confer/award dates circled. Official transcripts will be required prior to employment start date should the position be offered; (4) Cover letter and/or reference list, if requested; and (5) Any requested licenses or certificates, if applicable.
  • All sections of the online application, including Education and Educational Work History, must be completed thoroughly.
  • Supervisor(s) name(s) and telephone numbers must be included in the application.
  • Incomplete applications will not be considered.
  • Do NOT send unrequested materials. Unrequested materials will not be used for consideration of employment.
  • The employment application and supporting documents represent you; it is to your advantage to fill out the application form carefully and completely.


  • If a minimum requirement is possession of a degree, then a copy of transcripts is required to be included with your application to verify the degree being awarded. If no transcripts are included, the application may be screened as not meeting minimum requirements.
  • Degrees must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education.
  • Candidates with degrees earned outside of the United States must provide official certification of equivalency to U. S. degrees by a certified U. S. credential review service, must have a U.S. evaluation (course by course of the transcripts) and must be submitted with this online application.
  • If you do not have an electronic version of the transcript, you can get it scanned at an office supply or copy store; then attach the electronic version of your transcript to this online application.
  • Copies of diplomas, grade reports, graduation petitions, transcript evaluations requests, or similar documents WILL NOT be accepted in lieu of transcripts.

For assistance, contact:
Office of Human Resources, Attn: Recruitment
14000 Fruitvale Ave, Saratoga, CA 95070
Phone: (408) 741-2174 Fax: (408) 867-9059

West Valley-Mission Community College District is an Equal Opportunity Employer

Keyword Phrases

  • Vice President, Student Services
  • 2 Silicon Valley locations
  • student-centered learning environment
  • empowering diverse human capital
  • Academic Vice Presidents & Provosts
Employment Type:Higher Education Executives
Degree Required: See Job Description
Experience: See Job Description
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume