Technician I II III - IT Student Computing (part-time) - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 10/8/2014.

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Utah Valley University

Orem, Utah


United States
(JPP27514)

Categories

Detailed Job Description

Diagnoses and repairs workstations for end users using network topologies and protocols. Maintains 200+ computers and ancillary equipment such as workstations, laptops, printers, and scanners. Performs regular hardware maintenance. Provides computer hardware and software expertise to over 200 academic and administrative end users. Researches and evaluates computer hardware, and software applications. Determines and recommends solutions. Must possess excellent customer service skills. Must have strong analytical and trouble-shooting skills.

Minimum Qualifications

Graduation from an accredited institution with an associate’s degree in Information Technology or related field plus one year of experience directly related to the Summary of Duties or any combination of higher education and work experience totaling three years, two years of which must be directly related to the Summary of Duties.

Preferred Qualifications

This is a Career Ladder position and will be placed at one of the following levels depending on qualifications:

Technician I – Graduation from an accredited institution with an associate’s degree in information technology or related field, plus one year of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 3 years, two of which must be directly related to the essential functions/duties of the position. Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions. May obtain this certification within the first 6 months of employment.

Technician II – Graduation from an accredited institution with an associate’s degree in information technology or related field, plus 2 years of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 4 years, 2 of which must be directly related to the essential functions/duties of the position. Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions.

Technician III – Graduation from an accredited institution with an associate’s degree in information technology or related field, plus three years of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 5 years, 4 of which must be directly related to the essential functions/duties of the position. Current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions required.

Knowledge

Knowledge of various computer applications such as Microsoft Office, internet browsers, email systems, anti-virus Software, and other general applications.
Knowledge with iOS, Android, Windows, and any other operating systems on tablets and smart phones.
Knowledge of imaging software such as WDS or SCCM.
Knowledge of TCP/IP and application network protocols, firewall management, operating system configuration.
Knowledge of Outlook, Mac OSX, and Windows OS.
Knowledge of directory-based authentication (Active Directory).
Knowledge of installing, troubleshooting, and repairing hardware and software problems and researching technical issues on MAC OSX and/or Windows OS.
Knowledge of installing, maintaining, and troubleshooting peripheral devices such as printers (local and network), scanners.
Knowledge of procedures and software for backing up and restoring data.

Skills

Skill in working with a diverse customer base.
Skill in communicating in verbal and written form.
Skills installing, troubleshooting, and repairing hardware and software problems and researching technical issues on MAC OS and/or Windows OS.
Skills installing, maintaining, and troubleshooting peripheral devices such as printers (local and network), scanners, PDAs, and smart phones.
Must possess excellent customer service skills.
Must have strong analytical and trouble-shooting skills.

Abilities

Ability to work in a customer service, team-oriented, collaborative environment.
Ability to work effectively and meet deadlines.
Ability to present ideas in user-friendly language.
Currently:
Ability to backing up and restoring data.
Ability to present ideas in user-friendly language.
Ability to work in a customer service, team-oriented, collaborative environment; highly self-motivated with the ability to learn quickly.

Pay Range

$14.45 to $22.29 per hour

Keyword Phrases

  • IT Technology Support Services
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Computer Support and Training
  • Other IT
logo
Employment Type:Administrative Staff
Degree Required: Associate
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter
References