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With specific direction, the Systems Specialist installs and maintains hardware and operating systems for servers and related components. Installs and maintains business applications running on the systems. Enforces procedures and solves technical issues to ensure availability, reliability, stability and scalability of systems. Provides support on technical and functional issues for network systems. This includes general maintenance, security and vendor-supplied updates, basic administration, Ad Hoc reporting, and execution of processes and procedures for ongoing management of the systems environment. The Systems Specialist will be responsible for the day-to-day administration of assigned systems and their integration with other institutional systems and business processes.
Graduation from an accredited institution with an associate’s degree in Information Technology or related field and one year of related experience in Information Technology.
This position is a career ladder position and will be placed at one of the following grade levels depending on qualifications:
Level I – Graduation from an accredited institution with an associate’s degree in Information Technology or related field plus one year of experience related to the Summary of Duties, including six months administering and maintaining enterprise-level IT systems or any combination of education and experience directly related to the Summary of Duties totaling three years.
Level II – Graduation from an accredited institution with an bachelor’s degree in Information Technology or related field or any combination of education and experience totaling four years directly related to the Summary of Duties, including administering and maintaining enterprise-level IT systems.
Level III – Graduation from an accredited institution with an bachelor’s degree in Information Technology or related field plus one year of experience administering and maintaining enterprise-level IT systems or any combination of education and experience totaling five years in information technology three of which must be directly related to the Summary of Duties, including the administration and maintenance of enterprise-level IT systems.
Knowledge of at least 2 of the following: Linux, MySQL, Oracle, Apache, XML, Mac OS, Window OS, NOS, and Cisco IOS.
Knowledge of storage technologies such as SAN or NAS.
Knowledge of eDirectory, Active Directory, and LDAP directories.
Knowledge of load balancing, clustering, and cashing procedure and processes.
Knowledge of Database and Database language such as SQL, PL/SQL, MySQL, SQL Server, and MS Access.
Skill in customer service, interpersonal, verbal, and written communications.
Ability to work in a customer service, team-oriented, collaborative environment, highly self motivated with the ability to learn quickly.
Ability to learn TCP/IP and application network protocols, firewall management, operating system configuration, anti-virus software, relational database(s).
Ability to present ideas in user-friendly language.
Ability to troubleshoot hardware and software problems and researching technical issues.
Ability to maintain systems hardware including Core, Distribution, and Edge Switches.
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