Support Technician - Media Services - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 8/22/2014.

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Utah Valley University

Orem, Utah


United States
(JPP18614)

Categories

Detailed Job Description

Under the direction of an office manager performs campus-wide duties including classroom repairs and installations, A/V set ups and support for campus events and support to faculty/staff in Media Enhanced Classrooms through a Media Help desk. Attends all meetings as needed, and performs all other job-related duties as assigned.

Minimum Qualifications

This is a career ladder position with three levels with minimum qualifications as defined:

Level 1: Graduation from a standard senior high school or equivalent and one year of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Level 2: Graduation from a standard senior high school or the equivalent and two years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Level 3: Graduation from a standard senior high school or equivalent and three years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties. Must have helpdesk experience for at least one year.

Preferred Qualifications

This position is a career ladder and will be placed at one of the following levels depending on qualifications:
Level 1 (Grade 8): Graduation from a standard senior high school or the equivalent and any combination of technology related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position.

Level II (Grade 10): Graduation from a standard senior high school or the equivalent and any combination of technology related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 2 years, 1 year of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 2 years, 1 year of which must be directly related to the essential functions/duties of the position.

Level III (Grade 12): Graduation from a standard senior high school or the equivalent and any combination of technology related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 3 years, 18 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position. Also required to have a current A+, CNA, CNE MCP, MCSE, CCNA, or other industry recognized certification applicable to the essential functions.

Knowledge

Knowledge of audio visual equipment and computer software sufficient to instruct others in their usage and installation.
Knowledge of inventory management practices.

Skills

Skill in the use and repair of computer software.
Strong interpersonal and verbal communication skills, including basic telephone and customer support skills.

Abilities

Ability to follow routine verbal and written instructions.
Ability to operate, maintain, problem solve and perform repairs to audio visual equipment.
Ability to lift and manipulate heavy objects.

Pay Range

$10.54 to $16.26 per hour, DOQ

Special Instructions to Applicants

Keyword Phrases

  • IT Technology Support Services
  • Support Technician - Media Services
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Facilities Management
  • Computer Support and Training
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Employment Type:Administrative Staff
Degree Required: High School
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter
References