Detailed Job Description
This professional staff member counsels students and parents about financial aid programs, application procedures and eligibility, and assists with problem resolution; uses technical knowledge of need analysis procedures for federal student aid programs, accurately determines and verifies student eligibility for financial assistance and assists with outreach activities.
Counsel students and their parents concerning specific eligibility for federal, state, university, and privately funded programs of student financial assistance; assist students and their parents in developing strategies for financing a college education, including consideration of debt management; communicate clearly, accurately, and in a timely manner with clients, their families, other office staff, and university departments regarding individual students, their financial aid, and assistance needed to resolve student problems; work tactfully and effectively to resolve problems for individual applicants in a timely manner, prioritizing tasks to minimize the possibility of negative impact on student recruitment and retention; use technical knowledge regarding financial aid programs and associated legislation and need analysis theory and computations to review student application information to determine financial aid eligibility; maintain familiarity with federal/state aid programs in order to maintain standards, define new system activity, and assist in advising staff, students, parents, and other constituents as deemed appropriate; assist with office outreach activities and other office programs and functions, including presentations; other duties as assigned.
Bachelor's degree or a combination of education and experience, excellent communication skills, strong interpersonal skills, ability to work independently in a team environment and have a valid driver's license.
Previous experience and knowledge working with student financial aid programs and computer systems.
Special Instructions to Applicants
Applicants will be asked to submit cover letter, resume and list of three references when applying for this position.